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Custom Color Set
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66,655 Verified Client Reviews |
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Not what was expected😕Color is very light and dull. Was hoping for more color. Not sure i will order again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine- We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
gray did not cover well at allwhen I covered my roots they turned only red the rest is dark looks funny followed directions use bottle 1 on roots bottle two on length 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re sorry to hear that your hair color came out differently than you expected. Per our Satisfaction Guarantee, we have credited your account for one complimentary hair color order and we see your colorist has already adjusted based on your feedback. Again, we apologize you were unhappy with your results and look forward to delivering the right results for you! |
Did not cover grays.I was excited to try this hair color. I ended up being very disappointed with the results. I looked in the mirror and still saw my grays shining away. I had so much product on my head...there was no reason for grays to not be covered. I would not order this dye again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGinny - We’re sorry to hear that your grays were not covered. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better coverage. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
faded immediately.This faded immediately. Second time in the last few months. Guess it's back to the drugstore. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - We're sorry that your most recent color faded faster than you expected. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Where is the color?!I started with dark brown hair. Apply applying the custom hair I ended up with dark brown hair. No color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAbby - We apologize that you did not see a difference after applying your color. We'd love to make a change for you, so we've added a complimentary hair color credit to your account, per our Satisfaction Guarantee. We’re committed to delivering results you can fall in love with, and we look forward to proving it to you. |
The color was different than imagined.It was a bit too red for my taste. I'm used to being a golden blonde. I don't think I would try again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBetty - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Lovely color but didnt coverI requested my natural color only brighter and better and you did it! Unfortunately the grays weren't affected at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCourtney - We’re sorry to hear that your hair color did not provide you with the gray coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Orange not BlondeMy hair doesn't turn out blonde it turns out orange! Don't order from this company they never answer the phone so canceling your order is a nightmare! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrystal - It is important that you be able to reach us, however our 8:00am-6:00pm office hours are on Pacific Time, so we recommend that if you call us outside of those hours you leave a voicemail or email us. We apologize that your hair came out orange and your results are very important to us. We see you already canceled redelivery and we will be reaching out to you to offer our assistance with your recent order. |
Still gingeryMy hair still ended up looking gingery. Cancelled my order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue - We’re sorry that your color wound up too red. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
color died as fast as boxes you buy at the dept storeI tried the color twice (both times were too dark) and first time the color faded. I left the color on the time that was directed. The second time i left longer then the instructions thinking the color would last longer (because i have thick hair) and it faded within a month. I emailed about the issue and never received a response. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |