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Custom Color Set
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66,637 Verified Client Reviews |
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I don't like the stripe lookYesterday, 2 Dec 24, I finally had a chance to use the newest color {Medium Brown (Golden)}. This is the 3rd color I have tried per the colorist Jennifer, and the 3rd fail…for lack of a better term. I feel like I’m back to square one with the “stripe” look on my roots. Granted the 2nd color was off, but better than the first and third. This recent color gave me pause when the color looked so light in the bottle when it first arrived, but it did darken up a bit before using it…whew. When mixed, it did darken up as well, and I left it on 45-50 minutes just in case. But alas, I have that stripe look. I thought it may be the lighting, but today I look like it’s time to color my roots and it was just done yesterday. My husband says it doesn’t look “that bad” and he mentioned that I do have spray to cover it up until we do it again…ho hum. My roots look “tinted”, but not colored and I am far from looking natural with the stripe down the middle of my head. I don’t like spending money to look goofy and I’d like to get away from using the spray on color to look halfway decent, but here I am. I have used all your recommendations, but I don’t see my hair getting lighter to ever match the color/s you recommend. Perhaps others like the stripe look, but it's just not for me...I don't like it. Obviously, these hair products don’t agree with me and my hair and I have lost trust. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Amazing colourI am so impressed with this colour!! The instructions were fab, and it was so easy to apply. Everything i needed was included in the box. The results are amazing! The colour was absolutely spot on, and the shine is utterly amazing! I only coloured my hair today so can't comment on how long it will last, but so far I'm so happy. 2 of 2 people found this review helpful. Did you? |
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Custom Color set is greatIt’s personalized and adjusted just for me. Easy to follow and works great. Luv it! 1 of 1 people found this review helpful. Did you? |
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Wrong color sentWas very disappointed the color was not the same as description. Therefore, it made streaks of red in my hair and very darker than my original color. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process. |
The color is still too brownI guess your idea of light ash brown and mine are very different. I think we need to go to dark ash blonde. Hopefully this will be more like what I’m looking for. Thanks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCharlotte - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
On/off user for several yearsI absolutely appreciate the 1 on 1 help from my colorist helping me achieve the color I am most comfortable with. Our home has well water with significant amounts of iron. This leads to a brassy color that my colorist has helped tone down. My natural color is quite grey and I have chosen to go blonde so when the grey starts to come through it is not as noticeable as with a darker shade. My biggest wish is if esalon had a smaller size mixture for people with short hair. I feel the amount I use is 1/3 of the total mixture so I feel it is such a waste of product and in another sense an expense that could be reduced for me if my mixture was divided into 3 portions so I could use it 3x or else purchase a smaller amount. I get packaging costs money and to divide into smaller bottles would not necessarily save me money due to added cost of more vials but I just feel it is wasteful to only need such a small amount of the mixture. I wouldn't need extra gloves, shampoo, conditioner, etc but would gladly pay $45 every 90 days just to get 3 sets of the color and developer in smaller portions in one shipment. Just an idea I wish esalon would consider for those of us with very short hair. It has been a reason why I have been a start/stop user because I can't get past the fact that I pay for product that I toss 2/3 away each time. If you ever have that option for those of us with very short hair sign me up! Your color selections are great, your service is great, your quality is the best and the ease of doing the application is a big plus! I am a fan and recommend esalon to anyone who prefers to color at home vs going to a salon. 0 of 0 people found this review helpful. Did you? |
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Does not workTotally disappointed, unfortunately. The dye didn’t work at all. After following all the instructions, I applied the dye to my roots, waited 35 minutes, and the result was incomprehensible. I ended up with slightly lighter roots but no color at all. Photo is attached as my current colour. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTetiana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My color setMy first color I didn’t think was dark enough it was a beautiful color just wanted a darker color . These guys made it right they darkened my shade and sent it right out no charge . Now I’m obsessed. With this beautiful shade .. I will be a long time customer for sure .. 1 of 1 people found this review helpful. Did you? |
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Beatiful color and easy guidelinesI had a really good experience buying the color kit - I obtained my desired color and my hair was really soft afterwards. I love that you get a little shampoo and conditioner with the kit. 0 of 0 people found this review helpful. Did you? |
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Amazing Results!Achieved my desired color darkest brown (blue) thanks to my colorist! She adjusted my color perfectly and couldn’t be happier. 0 of 0 people found this review helpful. Did you? |