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Custom Color Set
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66,689 Verified Client Reviews |
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The WorstI don't know if my colorist just doesn't know how to do her job or what the deal is, but my hair is nothing like it was supposed to be. I have medium blonde hair and I ordered a light copper color. My hair turned out DARK brown with a tint of red. Think chocolate cherry. It was nothing like the picture and I don't even know how it turned out so dark unless they made a mistake and sent me the wrong formulation. Even the undertones were completely wrong. I've dyed my hair consistently my whole life so I know it wasn't a problem on my end. I've washed my hair 15+ times in the last two days and now I have to go out and buy color oops to try to get it out. I'm so disappointed. When I emailed customer service all they did was say "oh no! Sorry you don't love your color! Don't dye your hair for 3 weeks or you'll get hot roots!" Then said they would send me my new formulation. As if I would ever buy from them again after this. I'd more like an explanation on how my color is so drastically different than it was supposed to be. Obviously whoever is doing the color formulations doesn't have any actual hair experience. So just beware guys because now I have to pay to strip my hair and hope it doesn't damage it more. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMadeline - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email so, keep an eye on your inbox for more details. |
ColorThe first couple of shipments were not quite the color I wanted and did not stay to continue to cover the gray. My last shipment was the perfect color and, so far, is staying on my grays! 0 of 0 people found this review helpful. Did you? |
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In love!I’m so in love with this experience. I was worried my hair was going to be super dry because of the split ends but it is super soft and the colour is beautiful! It is everything I wanted!! 2 of 3 people found this review helpful. Did you? |
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I love my styalistI like to try and keep my hair color as close to what it was like when I was younger. My stylist at esalon is great. Every time that I need or want to tweak my color, and trust me I do it often, I just send a note trying to explain what it is that I would like done and she gets back to me with the new color tweak and help. 4 of 9 people found this review helpful. Did you? |
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Too darkThe packaging and what comes in the package is wonderful. Everything is clearly marked with directions. I sent in a photo of my current hair and unfortunately what they sent me was too dark and had no highlights. Just a flat color, which is not what I’m used to with the color that I normally use. Will not be ordering again 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsDenise - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
CoverageColor didn’t cover my gray hair. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsHello Dawn, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Greys are still thereI didn't have any luck covering the greys with the first kit. I thought I'd give it another try. Same thing! Natural Instincts is less than $10 and at least covers my greys for a little while! 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsHolli - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Great productNatural color, feels thicker and so soft! 2 of 3 people found this review helpful. Did you? |
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Finally the perfect match!After years of never finding a very close match form the store and inconsistencies when even purchasing the supposed same color, eSalon finally has me to my natural color! 0 of 0 people found this review helpful. Did you? |
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No gray coverageunfortunately, the formula does not cover gray hair. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Jennifer, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |