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Custom Color Set
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66,637 Verified Client Reviews |
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SaddenedThe color isn't what I'd hoped for and the root color was different than the ends 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
You Really Do ListenSince starting my membership, I've made a few minor changes to the color mix. You guys really do listen and you have managed to make the changes exactly as I requested. I am absolutely thrilled and amazed with your level of commitment to your customers. Keep up the great work, I am not going anywhere! 3 of 3 people found this review helpful. Did you? |
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Excellent!I've been an esalon customer for several years now and just love it! I've made several tweaks to my colour and I found it easy and quick. Custom cour set always works well 2 of 2 people found this review helpful. Did you? |
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Amazing!So, so happy with way this colours my hair. Natural and 100% covers my "sparkles of life experience (aka gray hair!). 1 of 1 people found this review helpful. Did you? |
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No gray coverageIt turned out a beautiful color but it didn't cover a single gray hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNallely - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Too much dye so paying for too muchDidn't match my hair colour, alright otherwise 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNaomi N. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't completely meet your expectations. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |
Not a good matchThe color did not match the results shown on the page. Color was really dark and faded in about a week. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello! We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Turned my hair a grayish brownI am naturally a medium blonde. I was getting quite a few gray hair so I decided to color it. Unfortunately, the color that was made for me turned my hair, grayish brown. I am so unhappy. I am now going to have to go and buy box guy from the store to lighten it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBecky - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Loveee!I loved the color so much! I will continue to order through esalon! Their customer service was top tier. 1 of 1 people found this review helpful. Did you? |
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ColorI was not sure about ordering a color on line but decided to give it a try. I have been coloring my hair for at least 20 years. I found that the color looked good for about 1 1/2 weeks, so I was skeptical. I received my order from you quickly and tried it with in 2 weeks. The color looked really good when I put it on and seemed to oxidize over night and I was not sure how I felt. With in a couple of days I got to were I liked it. Decided to keep it the same color. I found over time that the color was holding firm. For the first time in a long time the gray was not coming through in less than 2 weeks. I may change the color a little bit, not sure yet. I absolutely love that the color stays on the hair for a full 4 weeks. The color was still very good when I did my 2nd treatment.. Thank you for a product that looks so good, shines so bright and last so long. 0 of 0 people found this review helpful. Did you? |