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Custom Color Set
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66,655 Verified Client Reviews |
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Expected colorHmm, sad to write this review. My before hair color was dark brown and I wanted to get entirely copper colored hair from Esalon. The package and instructions came very professionally and i followed every details to how to color my hair. The result was I did not get copper colored hair and my previous color more likely to dominated on my hair. If i get how many percentage of copper from 100%, I would say 15% of copper color on my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTuul - We're sorry your color was not as copper as you expected and we would love to help. Per our Satisfaction Guarantee, we have added a free order credit to your account and your colorist will offer suggestions for your reformulation. We look forward to providing a gorgeous copper color for you! |
Still not what I am looking for. Not satisfied at all.I had previously asked for my next color to be lighter. Instead it went to a darker brown moving away from the red. Looking forward to a refund. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - We apologize that you were dissatisfied with your results. Our experts wish to remind you not to apply lighter color all over because this will darken your color, as color cannot lighten previously colored hair. We would be happy to offer a complimentary lighter color or a refund and will be reaching out to you shortly. |
little darkwould have like it a bit lighter 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLorraine- Thank you for taking the time to share your feedback with us. We see that your colorist reviewed your comments and adjusted the formulation for your color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not bad...The color was fine and the process was easy but my hair needs more than an all-over color so it just wasn't right for me. I will say that I still see gray and I don't have much of it so if you're looking to cover your gray, I would try something else. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherry - We're pleased to hear that you liked your color and the process was easy. Your individual needs are important to us and we can easily adjust for better gray coverage, so we have added a free order credit to your account. We will be reaching out to you shortly to ask more about your needs. |
Hair dyeCancel my hair dye did not like it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaureen - We’re sorry to hear that you were unhappy with the results of your custom color. We see that you already reached out to us and we cancelled recurring deliveries. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
not permanentMy grays were completely showing after only 2 washes. Every time I wash my hair, the color comes out (my color is blue/black, so image that all of the shower!). Now my hair is multi-colored were the color came off, next to spot were it is still in. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacy- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
My latest hair colorThe product itself is fabulous but I am still not 100% happy with the color yet. Will be contacting consultant soon to speak about adjusting this once again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRose - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Still a little too red....Know red is hard to cover. Really want to get away from red hair and requested a darker brown but got a light brown that on top of red made a mid auburn color. Pretty but concerned it will end up brassy looking after a few weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIona - Thank you for your feedback. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results designed to control for brassiness. We look forward to hearing your feedback on this new formulation soon. |
HorribleThis turned my hair to straw. It actually DAMAGED my hair. Never again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacqueline- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Just okUnfortunately with the time my hair had a bad reaction. My hair starts to become oily so I have to wash it every day. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonica - We apologize that your eSalon experience has been unsatisfactory. Since the color results did not turn out as you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results. |