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Custom Color Set
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66,713 Verified Client Reviews |
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Has the formula changed?I have been using eSalon for over a year and have been happy, however this time the colour left me feeling I had poured crude oil on my hair. It was a horrible consistency and really hard to get out. My hair looked OK after the colour. Not sure about doing it again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSushma- We’re sorry that you were unsatisfied with this last hair colour application We reviewed your account and see that a member of our Colour + Care Team has reached out to you to discuss your hair colour needs and how we can best assist you. Again, we apologize that you were dissatisfied with this recent application. |
Starts out strong then fizzles...I love the eSalon service/customer service but I am just not thrilled with the color. Every time I color it starts out looking beautiful but fades fast and turns into a color that looks unnatural and chalky. It may be that the color I have is red, which is hard to maintain. Regardless of the reason, I just don't like having color that I don't love all the time. I do have to say that my hair is in much better condition than when I started though! 0 of 0 people found this review helpful. Did you? |
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Not the best for grey coverageDoesn't last very long and has a reddish hue. Price is okay and it's convenient . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We are glad that our color is convenient for you and we're sorry that you had been unhappy with your results. We see that you reached out to your colorist with your concerns, who then reformulated your color for better results. We value every client, and are committed to delivering the perfect color and coverage for you! |
Not exactly what I wantedWas looking to brighten up my hair so that it wasn't so blatantly dyed. But...it looks the same. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Seems to dry it out and fade too fastMy ends have felt drier since using this product, and I notice the overall color fades too fast...even though I only wash every 3 days and use color safe products. It is nice having it home delivered though! And the customer service is great! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re sorry that your hair color has faded faster than you've expected and also left your hair feeling drier. We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Great productWas very pleased with the color ease of application and the way the color stays true even after many washes. I can't wait for my next order to come in. 0 of 0 people found this review helpful. Did you? |
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My very first Custom colorAfter reading lots of reviews I decided to give eSalon a go. How glad I am that I did from the initial consultation, delivery , to my detailed instructions I could not have been more impressed. Once I applied my custom color I could not believe how good my hair looked I have never had a color (and I have had lots!) that suited me so well. Well done eSalon and in particular Danni L many thanks Ann 0 of 0 people found this review helpful. Did you? |
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just what you can hope forI've been using e-Salon for about a year and a half. I'm the furthest person from being able to do hair. This is the easiest product to use. The color is just what I asked for in every way. It has the perfect blend of color, showing off accents and highlights. 100% satisfied. 0 of 0 people found this review helpful. Did you? |
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Love it!I live in a remote area and getting to a salon is not always easy. This simpliflies my life! The color is awesome, easy to apply and covers my gray! 0 of 0 people found this review helpful. Did you? |
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SpectacularI loved Esalon color. They were able to create a color so close to my natural (pre gray) hair, that I am now level to go natural without a terrible line. Thanks for years of wonderful color! 0 of 0 people found this review helpful. Did you? |