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Custom Color Set
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66,689 Verified Client Reviews |
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To darkwasnt what i expected 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Not impressedThe presentation and everything looked nice. But if you don't read the directions you wouldn't know that the 2 bottles you receive are 2 different mixes for your hair. Talk about confusing. Then... after applying the root color I mixed the 2nd bottle and the color was not what I wanted. I wanted to get rid of my red hair and I end up with red dye. when everything was all said and done the color didn't cover my grey. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValerie - We apologize for any confusion. Our Chocolate is a warm brown, and we create a bottle specific to your ends because they absorb color differently and would darken if the wrong color was used on them. We'd love to reduce the red in your color and improve your gray coverage, so we have added a free order credit to your account. We’re committed to delivering results you can fall in love with, and we look forward to proving it to you. |
Horrible color......I am beside myself!I was to get Strawberry Blond but I NOW LOOK LIKE CARROT TOP!!!! RED....WHAT CAN YOU OFFER ME TO UNDO THIS HORRIFIC COLOR!!! I AM SO LIVID. I LOOK LIKE RONALD MACDONALD. ATROCIOUS. IT HURTS TO LOOK AT. PLEASE RESPOND 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We truly value your results and we will look into this matter to help you immediately. We will be reaching out to you shortly. |
ExpensiveNo difference to a cheaper dye that you can buy off the supermarket shelf 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargarer - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed by your personal colorist to better suit your needs. So we have credited your account for one complimentary hair color order. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Hair ColorI liked the color, but the gray in my roots and certain strands is already coming thru. I would love to see it be a bit shinier. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
TO ORANGE COPPER COLOR. EXPRESSED DEEP BURGANDY MAHOGONY BROWNCOLOR NOT WHAT I HAD EXPRESSED 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
I asked for Golden Brown, not Raven BlackI've tried multiple at home hair kits to cover my grays. I have dark hair and they all turn out the same way; turn my hair the darkest color possible. This was no different. I will not be ordering this product again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMilena - I'm sorry that your custom hair color did not give you the result you were looking for. We see that you've already been in touch with one of our representatives who helped you resolve this issue. We apologize again that you were dissatisfied with the color. |
Last color formulaStill brassy and this one didn't cover my gray very long. I also wanted it to have I guess more of the silvery bondle coloring, no brassy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacy- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Terrible Grey CoverageYour color does not cover grey. I actually get better color and grey coverage from a drug store bought kit. I let you replace the color and it only slightly improved. You made my hair darker which I did not like. The grey coverage was worse. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDarleen- We’re sorry that your hair color did not provide the coverage you expected. We are always looking for ways to improve our service based on what clients like you are telling us. You can always contact us to discuss your hair color needs. We are happy to help in any way that we can. |
Didn't cover all my gray.My gray is stubborn around my face. Should I put more solution on those areas? I only use less than 1/2 now and I leave it on for 45 minutes. I'm only touching up the gray areas. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |