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Custom Color Set
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66,689 Verified Client Reviews |
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Damaged my hairI've colored my hair with L'Oréal Preference for nearly 20 yrs with no issues. I tried eSalon for better gray coverage, which I did get. However, it fried my hair. I wash my hair once a week and only use heat a couple times a month. I have always babied my hair and am terrified at what has happened. My hairdresser and I are doing everything to save my hair, including having to cut it..... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsScarlett - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Very Difficult for long hairThis formula is very heavy and is very difficult for long haired women to put on and wash off. 0 of 0 people found this review helpful. Did you? |
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Change of formula not happyHi I finally had time to use the formula sent on January I'm not happy with the results it didn't cover my gray at all and the worst thing was it damaged my hair so bad it fells so horrible dry like never before I'm losing my hair in bundles every time a shampoo I'm terrified I don't know what happened please help what can I do to fix this 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAna - Thank you for bringing this to our attention. Your experience with us is crucial and we would love to help you. One of our licensed cosmetologists will be reaching out to you shortly. |
Cancel ordersPlease take me off auto ship I choose not to receive any more hair color not what I need for my hair color 0 of 0 people found this review helpful. Did you? |
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This orderI didn't like it was told I couldn't have a refund. 0 of 0 people found this review helpful. Did you? |
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DisappointedI was impressed with the packaging but extremely disappointed in the color. The color I received was suppose to be light brown ash but it turned out a copper orange brown color, not at all what I was looking for. Now I have to make an emergency salon appointment to fix it. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We're sorry your first order was not what you were looking for. We see that our representatives have already reached out to you and sent you an adjusted order at no charge, per our Satisfaction Guarantee. We hope this color is your perfect match! |
To darkwasnt what i expected 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Not impressedThe presentation and everything looked nice. But if you don't read the directions you wouldn't know that the 2 bottles you receive are 2 different mixes for your hair. Talk about confusing. Then... after applying the root color I mixed the 2nd bottle and the color was not what I wanted. I wanted to get rid of my red hair and I end up with red dye. when everything was all said and done the color didn't cover my grey. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValerie - We apologize for any confusion. Our Chocolate is a warm brown, and we create a bottle specific to your ends because they absorb color differently and would darken if the wrong color was used on them. We'd love to reduce the red in your color and improve your gray coverage, so we have added a free order credit to your account. We’re committed to delivering results you can fall in love with, and we look forward to proving it to you. |
Horrible color......I am beside myself!I was to get Strawberry Blond but I NOW LOOK LIKE CARROT TOP!!!! RED....WHAT CAN YOU OFFER ME TO UNDO THIS HORRIFIC COLOR!!! I AM SO LIVID. I LOOK LIKE RONALD MACDONALD. ATROCIOUS. IT HURTS TO LOOK AT. PLEASE RESPOND 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We truly value your results and we will look into this matter to help you immediately. We will be reaching out to you shortly. |
ExpensiveNo difference to a cheaper dye that you can buy off the supermarket shelf 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargarer - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed by your personal colorist to better suit your needs. So we have credited your account for one complimentary hair color order. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |