|
Custom Color Set
|
66,713 Verified Client Reviews |
|
Sort by: |
|
Didn't last this time at all :(Love the color, hated that it only lasted a week and didn't cover my grey :( 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSarah - We’re sorry to hear that your hair color did not provide sufficient gray coverage and faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting coverage. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied with your results and hope to provide you with a color that can better suit your needs. |
Too dark!I love this hair color line, but wish you could make the shade a little lighter for me as asked. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSheri - We apologize that your last application did not turn out as you expected. We truly value everything our clients say and will take your comments into consideration. Upon reviewing your profile, we see that your colorist recently adjusted your color. Once you have tried your hair color we would love to hear your feedback. |
Great gray coverageI did get full coverage on my gray hair; however, I did not get any red tone which besides the gray coverage that is what I was aiming for. I tried two different compounds and neither of them have worked to achieve the reddish tone in my hair. I might just stay with the soft black for gray coverage. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsGloria - We're sorry our previous custom color blends did not have enough of a visible red tone. We see that one of our expert colorists has already reached out to you to formulate a new color to remedy this. We look forward to hearing your thoughts on this new color soon! |
1st time coloring with esalonthe coverage was ok on the strand test but the color was too dark to complete a full coverage. My current color is a few shades darker than blonde and I'd want to stay in that family 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKathleen- Thank you for your review. We’re sorry that both of your color formulations came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so a member of our Color + Care Team will be reaching out to you shortly to assist you further. |
color doesnt last long :(When I first tried this product I was happy with the color. Now the color just doesnt last long. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our Experts50ish - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to work with you to provide a color that will better suit your needs. |
Not any difference than the cheaper brand I purchaseI use Nice & Easy and this is no different than that and it is a lot easier and cheaper. I ordered the lightest blond and it is no lighter than the color I have been using and it is not the lightest shade Nice & Easy offers. Please cancel my membership. I am not pleased with this product. 0 of 0 people found this review helpful. Did you? |
|
Satisfied CustomerThe color is so natural and i always know it'll be a smooth transition from touch up to perfect. I can make changes or enhancements anytime with ease. The conditioner makes my hair feel like silk and the convenience of auto delivery takes the guess work away. My hairdresser tells me the color is perfect for me. He hadn't heard about esalon before but was impressed with what he saw on line. 0 of 0 people found this review helpful. Did you? |
|
Natural Looking ColourArrived in good time, easy to use, great natural colour, nice perfume smell. 0 of 0 people found this review helpful. Did you? |
|
love the shampoo an conditioner that comes with every coloring kitLike the color 0 of 0 people found this review helpful. Did you? |
|
Love itLove it. My husband likes the color and the high lights. I like that it comes to me and I don't have to go to the store and look for my color. And I don't have to bur the box stuff. I like that you can make my color for me. 0 of 0 people found this review helpful. Did you? |