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Custom Color Set
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66,713 Verified Client Reviews |
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much darker than expectedwas hoping for a warm chocolate, I feel this is much darker than I had hoped for more like semi-sweet dark chocolate. Most people think I colored my hair black its that dark. It looks ok though and the grey is well covered and I wanted my prior red colorings to be gone and that is better, no red anymore. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - One very important and unique benefit of our service is that we can adjust your personal formulation. If you decide that you would like your color further adjusted, tell us in the comment section of your profile and we’ll adjust your formulation to a color that better suits your needs. |
Wasn't what I expectedI had written to the color specialist about my previous color with them having too much of an orange undertone and the new one I was sent was just the same. I'm very dissatisfied. I will not be reordering. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaudia- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
goodI love the color as my goal is to lighten my hair and I know it's a process but what I found with this custom color is that it did not cover my grays. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLissette - We're sorry that your most recent formulation did not meet your expectations. Upon reviewing your profile, we see that your colorist has adjusted your formulation and hope this color better suits your needs. Again, we are sorry that you were not 100% happy with your color results and hope to receive your feedback on your reformulation soon. |
Didn't last this time at all :(Love the color, hated that it only lasted a week and didn't cover my grey :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - We’re sorry to hear that your hair color did not provide sufficient gray coverage and faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting coverage. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied with your results and hope to provide you with a color that can better suit your needs. |
Too dark!I love this hair color line, but wish you could make the shade a little lighter for me as asked. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheri - We apologize that your last application did not turn out as you expected. We truly value everything our clients say and will take your comments into consideration. Upon reviewing your profile, we see that your colorist recently adjusted your color. Once you have tried your hair color we would love to hear your feedback. |
Great gray coverageI did get full coverage on my gray hair; however, I did not get any red tone which besides the gray coverage that is what I was aiming for. I tried two different compounds and neither of them have worked to achieve the reddish tone in my hair. I might just stay with the soft black for gray coverage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGloria - We're sorry our previous custom color blends did not have enough of a visible red tone. We see that one of our expert colorists has already reached out to you to formulate a new color to remedy this. We look forward to hearing your thoughts on this new color soon! |
1st time coloring with esalonthe coverage was ok on the strand test but the color was too dark to complete a full coverage. My current color is a few shades darker than blonde and I'd want to stay in that family 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen- Thank you for your review. We’re sorry that both of your color formulations came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so a member of our Color + Care Team will be reaching out to you shortly to assist you further. |
color doesnt last long :(When I first tried this product I was happy with the color. Now the color just doesnt last long. 0 of 0 people found this review helpful. Did you? |
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Response From Our Experts50ish - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to work with you to provide a color that will better suit your needs. |
Not any difference than the cheaper brand I purchaseI use Nice & Easy and this is no different than that and it is a lot easier and cheaper. I ordered the lightest blond and it is no lighter than the color I have been using and it is not the lightest shade Nice & Easy offers. Please cancel my membership. I am not pleased with this product. 0 of 0 people found this review helpful. Did you? |
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Satisfied CustomerThe color is so natural and i always know it'll be a smooth transition from touch up to perfect. I can make changes or enhancements anytime with ease. The conditioner makes my hair feel like silk and the convenience of auto delivery takes the guess work away. My hairdresser tells me the color is perfect for me. He hadn't heard about esalon before but was impressed with what he saw on line. 0 of 0 people found this review helpful. Did you? |