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Custom Color Set
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66,713 Verified Client Reviews |
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Faded fastI love the color , my only issue was how fast it faded . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeah - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Did I do something wrong?Hi I chose my colour hoping my hair would be luminous but it was dull. I thought I had a free product? A free colour but the hair colour wanted mixing with 20ml. And the root bottle with the other bottle of 20ml. There was so much colour that I needed a 1/3 of the root dye. Please advise as I am not happy with my brassy dull shade. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCeecee- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
ColorI felt like the color faded quickly. 0 of 0 people found this review helpful. Did you? |
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What is the point to send a picture!I had tried esalon few months ago and was not that satisfied so I had stopped then I gave another try this month. Let me tell you I will not order again. I sent a new picture that clearly showed my dark roots. I asked for a medium brown ash and the color turned out light brown with red. I specifically said I wanted to match my root color and did not want any red. Well it did not happen. Will not order again. My hair felt very weird too after washing it and had to use a lot of condition to make it somewhat soft. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsIngrid - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
UnsatisfiedUnfortunately, not satisfied. My hair felt extremely dry after one application. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela- We’re sorry that your hair felt dry after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Didn't make my hair the color I wantedMy hair seemed to be darker than I wanted it and it didn't have hardly any red in it. They do an excellent job of matching your complextion to the hair color, but this time it didn't turn out the way I was hoping it would.. I should have just went back to the color I first ordered from them in 2014, but my complection may not have matched it. Disappointed in the color but probably was partly my fault because I tried to tell them what color I wanted and I am known to not say exactly what I am trying to say. Anyway that is what one of my sisters told me. I do have to say this product is very gently on your hair, so if you have extra fine or baby fine hair it is a safe product as far as I am concerned. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDelores - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Need less red toneWould like the color to have more brown tones than the reddish tint 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Horrible Gray CoverageIt's been two weeks since my color treatment and my hair has returned to it's normal color. The color treatment lifted on my gray after just a week. I would NOT recommend this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDaisy - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Never got my first order :(My first order #3328721 I never got. It was for hair color and professional tool kit for $26.95. :( Then I finally get the color Only, no kit and for $20.00 for only color. Not very happy at this point!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina- We're sorry that you didn't receive your first order. Upon reviewing your profile, we see that we sent you a replacement order free of charge with the missing items. We look forward to delivering the right results for you. |
Finally received my order...But I didn't like the color. It made my skin tone look orange. If you're going to order this make sure you know what color you want. Don't ask the color specialists to tweak one for you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We’re sorry that you were unsatisfied with the results of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |