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Custom Color Set
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66,689 Verified Client Reviews |
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I am a bit disappointedI am a bit disappointed with the product as when I wash my hair the blackness of the colour is still there even after 5 weeks, root of my hair is also black which means when I touch my hair my nails are getting black for the first 4 weeks, is not very pleasant feeling! They have changed the colour of my next order and I hope that would change the result for the next time. Nevertheless, very quick response from their customer services, which is good! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNecla- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Burned my scalpI can't give this a positive review as it chemically burned my scalp. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCassandra - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery. |
DisappointedI was disappointed. Color was pretty but washed out after 2 shampoos. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRosalynn- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
ColorColor was way too dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPaula- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
COLORDid not like how the color turned. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
HarshI found this product to be very harsh on my hair. The smell while using it was very much like ammonia - stinging to the eyes. My hair has been unusually dry since using the color. Also, I indicated in my preferences that my hair tends to show copper tones when lightening and I did not want copper tones, and yet alas, I have copper tones prevalent in the new color. Not for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane- We’re sorry that you were unhappy with your color results and found the color to be harsh on your hair. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
It fades so fast!I color my hair every three weeks because of my gray. Well before I need to color because of my gray, I need to color because the color has faded so much. There is no excuse for a color fading that quickly. I use color safe shampoo and conditioner. I kept tweaking the color hoping it would help and it didn't. When I contacted eSalon, they tried to sell me products to fix it. If I was coloring every eight weeks, I could understand that, but not for every three weeks. I've cancelled my auto-delivery. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLea - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Wish I could rate 0This was absolutely horrible. Washing the color out took forever and felt disgusting. My hair was so dry after washing I had to condition several more times. The color was also nothing like the color I was looking for 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We’re sorry that your hair felt dry after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Coverage and richness was poorThe coverage and richness was poor; wanted a rich and shiny brown with no copper but seemed as if I didn't get any coverage at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrysta - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not happyI wanted a lighter hair color. It's exactly the same as mine. Didn't cover any of the grey hairs. And still has a red undertone. Which was the thing I did not want. I was expecting something better and more accurate since they ask for a photo. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIsabel - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |