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Custom Color Set
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66,689 Verified Client Reviews |
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not impressedMy first order was ok, too red so I want to go more brown. I sent in my request and nothing came back to me other then your order will be shipped, when I tried to contact the stylist before she sent my second no one responded, I sent the message that I wanted to see the color before they charged me but nothing. The system seems to unprofessional to me sure it's cheep but you will loose eventually 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSheri- We apologize for the disappointing experience you had with our service. We want to make sure that we provide you with the best level of service, so we have just reached out to you to see how we can best assist you per our Satisfaction Guarantee. Again, we are sorry that you were unhappy with the service we provided. |
Not right for meI need a light golden brown. That color wasn't right for me. Thank you 1 of 1 people found this review helpful. Did you? |
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Lousy customer serviceI wrote to the company to express my excitement and sincere thanks for sending me bonus products. Cold response from your company spoiled everything. The products are in my trashcan. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLaura- We apologize that you felt our response was cold. We see that a member of our Color + Care Team has reached out to you regarding this matter. We are always happy to assist you to discuss your needs and welcome the opportunity to speak with you at any time. |
Great colour. Not great at lasting on greysGreat kit, colour & ease of ordering. However after 6 colours and time & colour adjustments it just doesn't stick to my greys and they are back within 2 washes. And with a colour sjampoo. I think I do have super strength grey : ( so for most this won't be a problem. Just pointless to continue ordering. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your most recent order. Again, we apologize that you were unsatisfied with your experience. |
Didn't quite do the jobI wanted to go a little lighter, got the new formula with instructions to put only on my roots. Did that, but it did not cover the gray roots. Not sure what to do now.... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue- We are sorry to hear that your recent hair color application did not completely cover the gray. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you. Again, we apologize that your color coverage was not 100% satisfactory. |
Too ashy and darkI would like more buttery 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe apologize that your most recent formulation did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced ash tones. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
SatisfiedThe color didn't go as light as I had hoped 0 of 0 people found this review helpful. Did you? |
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Roots are always too lightWhy does my roots come out too light? 0 of 0 people found this review helpful. Did you? |
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Same as store boughtWas hoping to be a better product than what I buy in the grocery stores, but found it's about the same. The smell was horrible and so strong I was concerned about breathing in all the fumes. Store bought does not have that harsh strong smell. I didn't find the color lasting any longer than store bought. Because of the smell, price and same comparison as cheaper store bought, I am discontinuing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacia - We appreciate your feedback and apologize that your experience was unsatisfactory. Our Demi-Permanent dyes are ammonia free while our Permanent dyes contain ammonium hydroxide, which does tend to have a strong smell. We're constantly improving our service based on what clients, like you, are telling us as our goal is to become your preferred place to shop for superior beauty products. |
Results haven't been consistentMy hair color is continuing to get more brassy/reddish instead of less. I wanted a true brown but my results have been inconsistent. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKellye - We apologize that your hair color has turned out brassier than you have expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |