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Custom Color Set
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66,689 Verified Client Reviews |
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The color was easy to apply. No need for a professional colorist.I have very resistant gray but the personalized color did a superb job of coloring my gray. My first color selection was a little too dark, not the colorist fault, my fault in my response to their questions. Please be as specific as possible. I should have sent a picture to show my current color to help in their color analysis. 0 of 0 people found this review helpful. Did you? |
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People dont know I color my hairThe color is so my natural color that when I get my hair cut the hairdresser doesn't know its colored till I tell her! People think I am younger than am. I Love esalon and have told my friends but they rather pay hundreds to go to a salon??? I don't get it. 0 of 0 people found this review helpful. Did you? |
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closeColor is great. I just wish it was more two toned 0 of 0 people found this review helpful. Did you? |
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Beautiful color!!I originally ordered from esalon and the color I received was way too dark, pretty much black. I requested a chocolate brown with red/mahogany tint. Since I was not satisfied customer service immediately answered my email, apologized, and credited my account making my next color free. I figured even though the color was too dark the quality was great, it did not damage my hair too much even though I used permanent dye, and my hair was more shiney. I gave it another try being my next color was free. It was easy to make changes and explain the color I wanted. Sure enough, my new color came and it was exactly what I wanted. The only thing was I chose semi-permanent so it obviously doesn't seem to be lasting as long as permanent, which I expected, but it really has faded much faster. Overall, I am satisfied, I've recommended esalon to friends and family also. If your on a budget or just don't like going to the salon and aren't completely satisfied with box'd dyes I would def give esalon a try!! 0 of 0 people found this review helpful. Did you? |
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ColorSomewhat disappointed. I tried this product several times, and it seems the gray reappears after a shampoo or two. Will have to rethink whether to purchase anymore. 4 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsEllen - We're sorry that your color did not provide the gray coverage you expected. Since you are unhappy with your results, a representative has credited your account with one hair color credit, per our Satisfaction Guarantee. Your colorist will adjust your next formulation for increased coverage, as you requested. We look forward to crafting your complimentary reformulation. |
It's PURE GARBAGE IN EVERY WAY NO WORTH EVEN 1 STARtwice been disappointed by this scam company. Still keep selling me emails to tell me they are due to deliver my next order. I'm closing y account now and hopefully will never have to deal with these thieves EVER again. 1 of 1 people found this review helpful. Did you? |
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Very DisappointedI don't even think my colorist read the details of what I wrote. I even wet and thinned out the color to attempting to get it to cover my hair and there wasn't even enough to cover just my scalp let alone my length! Then the color that was applied was almost black not red! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRoseann - We're sorry that you were unhappy with your results and did not have enough product to complete a full color application. We've reviewed your profile and see that a member of our Color + Care Team has reached out to your colorist to see how we can best assist you, in accordance with our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Terrible oilyI didn't like this product as it made my hair feel greasy and it was very difficult to wash out 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJenn- We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling greasy. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Not the right colourMy original hair colour was red (roots were brown) When I did the whole questions my desired hair colour was purple, after dying the hair colour, instead of purple it came out black instead and only when i am in bright light can you see a tint of purple. Other than that it came out black. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTu - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Nice but...Love the color and that you were able to tone the red down but didn't cover my grey very well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrandy - We’re sorry that you were unhappy with the gray coverage of your initial order. We see that your colorist reviewed your comments and adjusted the formulation for your most recent color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |