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Custom Color Set
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66,689 Verified Client Reviews |
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Only lasted one washThe first day after I colored and blew my hair dry, it was perfect! Then by the third day(second wash) my grays were all showing through. :( 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We’re sorry to hear that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. A member of our Color + Care Team has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Too much brassHair turned out to a hard brassy red. Never turned out to the color desired. Had to use Prell shampoo to tone down the color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsConnie - We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
I like the kit included and the product is a good temporary fixDone. Hhhh 0 of 0 people found this review helpful. Did you? |
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Told me to only do my roots and then rub the color all over for one minute beforTold me to only do my roots and then rub the color all over for one minute before washing it out, unfortunately the rest of my hair is considerably lighter because I work outside EVERY day. Now I have the right color the one I've wanted on my roots and the rest of my hair is considerably lighter. Not sure why I wasn't instructed to put it all over? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We’re sorry that you were unhappy with the results of your last order. We see that your colorist reviewed your comments and adjusted the formulation for your most recent color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Hair colorI tried this product to help cover my grey hair, it did not due that. The color on the grey hair is a lot lighter than the rest of the color and in one spot it didn't cover at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Good color for me.The shade is a little lighter, so it blends well with the ends. Easy to apply; length of color time (40 min.) is just right to completely color the gray roots and blend them with the rest of the hair. 0 of 0 people found this review helpful. Did you? |
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great hair colourIt is what it says "Really good" 0 of 0 people found this review helpful. Did you? |
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Fabulous!!This new hair color worked great!! Beautiful, rich color! 0 of 0 people found this review helpful. Did you? |
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Hair colorThe color looks great 0 of 0 people found this review helpful. Did you? |
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Love eSalon!I love this hair color...it covers ALL my gray hair better than any other product I have ever used. 0 of 0 people found this review helpful. Did you? |