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Custom Color Set
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66,689 Verified Client Reviews |
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Never received orderThe tracking area said it was delivered April 20, 2017 to my mailbox - but I don't even have a mailbox! I have a slot in the door. It was not left on my porch or in my screen door. I am very disappointed as I really wanted to try this product out. I'll just keep coloring the way I've always colored. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela- Thank you for sharing your feedback with us. We see that you have contacted us and we went ahead and processed a replacement order at no additional charge. We look forward to hearing your feedback once you have tried your custom color. |
Red red redWaaaay too red, it was awful 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRandi- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Color fadesI feel like the color fades too fast, leaving hair very dull. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your complimentary reformulation before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
ReviewIt made my hair greasy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We’re sorry that your custom color left your hair feeling greasy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
GoodDoesn't give me the grey coverage I like. Doesn't last on my roots 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherry - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Doesn't lastI actually loved the color when it was first done, even though it was a lot lighter on the grey than everywhere else. But it has been less than two weeks since I did this and the grey is already showing through the color. It actually looks like the color is washing out, it is much lighter and duller already. I do use a shampoo for colored hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Hair texture when using this productOverall I am dissatisfied with the texture of my hair after I use the permanent hair color. My hair feels like hay. I have never experienced this texture with a professional color or color from a box. I was satisfied with the longevity of the color in regards to keeping my grays covered on my first color but this time, my second time, at about 5 weeks I started noticing the grays showing through. Covering grays was the main reason for my trying esalon hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMindy- We’re sorry to hear that your hair felt drier than normal after your application. Since you indicated that you were unhappy with the texture of your hair and color fading to fast we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience. |
CareyI wish the color had less red and more blood in it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarey - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Great quality but color didn't match. Needed a darker Brown.Color was too light for my roots, the picture of the model with brunette with highlights is very close to my color. The product is great quality but definitely not my color! Had to go get a box at store to have my color darker. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. We have reached out to you with instructions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope you consider using our service again in the future. |
Loved the colorColor was perfect but it faded completely out in three weeks and severely damaged my hair. I reached out to the company. They asked me to contact my color specialist about changing the color before I ordered next. No mention of what to do with very dry hair. The color that was sent to me was not the problem. Fading and damage was. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy- We apologize that your color results faded faster than you were expecting and you hair felt drier than normal. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |