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Custom Color Set
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66,689 Verified Client Reviews |
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A little too orangeThe changed color turned out to have an "orange" tinge to it. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We're sorry to hear that your reformulated color had an unwanted orange tint. We have forwarded your comments to your colorist who will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation. |
Still some stubborn greyWhile this color was re-formulated for me, with extra grey coverage, and more intense red, it wasnt neither. The color i like well enough, for now. The grey coveraged about as well as any over the counter product. Still deciding on whether or not I will continue with product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSidney - We’re sorry that you were unsatisfied with the gray coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not enough coverageThe color itself was good. However, it did not cover my gray well enough. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKellhy - We’re sorry to hear that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. A representative has reached out to you with directions on how to redeem this credit. Again, we apologize you were disappointed and hope to provide you with a color that can better suit your needs. |
Seems to last as long as store boughtAfter third wash the color has lightened. Also, doesn't stay well on gray parts. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRima- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Just okayAs said in the headline, just ok. Really not happy with the smell of any eSalon's hair color. 0 of 0 people found this review helpful. Did you? |
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Didnt last very longLooked great for about a week, but then darker color seemed to wash out. Need darker to stay. Maybe try more auburn shade? Right niw im a strawberry blonde 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeanne - Thank you for contacting us. Upon reviewing your profile, we see that your colorist has reviewed your comments and adjusted your formulation based on this feedback. We look forward to hearing your feedback in the future. |
Not impressedI usually like the color but this time it didn't cover as well, and it actually turned my hair even more orange than the earlier color. Next time could I go a little darker? To me it's almost like this time was like trying to go platinum or something. Thanks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTrena- We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since your recent color did not turn out the way you expected, we have gone ahead and added a free order credit to your account for your next hair color order. Your colorist will adjust your order based on your feedback and they will reach out to you if they have any questions. Again, we apologize that you were not 100% satisfied with your experience. |
It's Not You, It's MeAs a whole, I'd give eSalon 5 stars. Made to order color at a great price sent to you as often as you'd like ... Loved all of that! But I colored my hair twice, two totally different colors and both times did not get results I expected. I chose a Red Mahogany but when I was done my hair looked darker, the color was barely noticeable. I was a little disappointed because I thought I had finally found the answer to all my hair coloring questions & dilemmas. I read & followed the instructions that were included at least I thought I did. Maybe I didn't apply it correctly or should've left it on longer than what they said to ?! Don't know but it didn't work for me. However, this is just My experience. I would still recommend this product to friends & family. Maybe I'll wait awhile and then try it again sometime .... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVanessa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Have not used yetWill report back 1 of 2 people found this review helpful. Did you? |
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Redhead... No one knows I color!!Not easy finding a natural copper red shade but they did it! It took approx 5 tries until we got it "perfect", but during that time I never felt it was brassy or obvious. Faithful customer for over two years now. Price is 60-75% less than a salon. I treat myself to a 'home spa day' when I color and feel like a million bucks afterward. I'm so grateful for eSalon! 0 of 0 people found this review helpful. Did you? |