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Custom Color Set
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66,655 Verified Client Reviews |
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ColourThis colour was far too dark - came out like "black" - despite answering questions and uploading a photo.... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValerie - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
False PromisesThere is nothing "custom" or "personal" about this product or company. You answer some questions about your hair, send in a picture and they send you the product in the mail along with a string of automated emails that are about as impersonal as you can get. You never talk to a human being and they never actually see your hair in person. Believe me-- you are better off going to a local salon where a real person can run their fingers through your hair and give you professional advice on color and other services/products. 3 of 6 people found this review helpful. Did you? |
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Response From Our ExpertsJill- Thank you for sharing your feed back with us. We apologize that you were dissatisfied with your eSalon experience. We want to ensure that we are here to help with any of your hair color needs and concerns. Our goal is to provide an affordable and convenient service with helpful advice when clients are unable to make it to a salon. We have gone ahead and reached out to you to ensure your experience with us is hassle free. |
Good gray coverage butThis formula is to dark I said I was medium brown not dark. My hair felt like straw worse than I have ever experienced in all the dying I've done in my life. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngel - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Too much residueI loved the color but the residue was too much- it took me 5 washes to completely get it all out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRosalinda - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Packaging and products are A+The packaging couldn't be better, products are amazing but I provided pictures and advised the consultant that my ends were lighter than roots and I just wanted an all over brown. I got my color and applied as instructed and now my head all over it's midnight black. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHaleigh We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Dry hairThis product has made my hair very dry and the color is too blonde 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGinger- We’re sorry that you were unhappy with your color results and that your hair felt drier than normal. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Good idea poor executionIt sounds great and I used 2 shipments to make sure I gave them a fair chance. My main request was to avoid any red highlights and wanted more ash. First box was way too dark and still noticeable red. Second box after giving my critique was lighter, but my hair was so red. I hated it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHannah - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Shampoo and conditionalI love the color choose that is made for me. However, the shampoo/ conditional leave a heavy oily residue on my hair and it take 3 rinses to remove on my hair... I also have to adjust my order and add more dye.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Never againHonestly open minded and wanted this to work. The packaging is classy. I think though I was duped into buying add ons not necessary. The color was spot on but I've never felt my hair so dry/brittle/needing to be cut. This product is not as good as box color top shelf at the drug store. Without the packaging, it makes you feel like you bought at the dollar store but lucked out with color shade. It's just not worth it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChrista - We're so sorry to hear you had a less than stellar experience with your first color application. We see you've already spoken with your licensed colorist regarding your order and they were able to help you get a refund for the add-ons and assist you with your color issues. We're glad we were able to help. |
Too DarkI followed the instructions and my hair came out quite dark. Can I get more of a "honey" blond rather then "brownish mousy blond"? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - We apologize that your color turned out differently than you expected. Our records show we've worked with you to formulate an adjusted color and look forward to hearing your feedback in the future. |