|
Custom Color Set
|
66,655 Verified Client Reviews |
|
Sort by: |
|
Didn't like itGrays came back too fast 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAntonia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
SoresIt left sores on my scalp after following the instructions completely. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsVelda - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery. |
Not happyI've tried your product and I'm not happy with it. I've worked with your colorist and twice without success. I do not want to receive your product anymore. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLorinda - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Great color BUTSeem every color I get for my roots keeps getting lighter or it's extremely red. I now have bands or stripes were you can definitely see a difference in new and older colors. I'm really not happy 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLisa- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Last shipmentNot the same color very dissapointed. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsValerie - We’re sorry that your custom blended hair color did not provide you with the results you were looking for. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Not impressed, can't stop order despite cancellingToo drying, strong smell, worse than drugstore product at a higher price. I immediately cancelled auto order after first use and online again but still keep getting notifications of auto-shipping. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsChristine- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Hair color reviewI have put my account on hold . I like the color almost , but after 2 washings it turns light . 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDeanna - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Too Dark!!!I am 60 years old, I don't want my hair to be as black as Elvis and my first shipment was too, too dark. I typed a message and asked for the second shipping of the color to be a lighter brown with blonde highlights if possible, and no red. I saw no difference, the second shipment was as dark as the first, so I cancelled. This was too expensive to get color that I don't like. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsEmily - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
WAY too darkI rinsed out color after half the time and it is s very dark brown. Since the last few times had too much gold, next time let's try Light Brown. I have always used Loteal Med Golden Brown in the past and it was a perfect color. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKathy- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Eh its okDidn't last long in the roots, love the color though. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMichelle- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |