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Custom Color Set
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66,655 Verified Client Reviews |
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Meh.........I loved the idea of customized color. Sadly it didn't live up to my expectations. I thought that by getting the violet color in the brown color section that I would have beautiful dark purple hair. Not even close.....My hair is now dark brown. There isn't even a hint of purple. The packaging and the little extras were a nice touch though. That's why I'm giving 3 stars. I probably won't be continuing my subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTiffany- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Did not adjust my colorI specifically asked that my color be adjusted because it was too dark. The color was exactly the same so I can not trust any future shipments. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHolly- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Horrible colorSeveral times I asked for NO RED. I uploaded a pictures. I got BRASSY RED!!! YUCK! I would have been better off to go to Sally Beauty, buy an $8 bottle of Ash Blond and do it myself! This is NOT GOOD! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLois- We apologize that your eSalon experience has been unsatisfactory. Since the color results did not turn out as you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results. |
CUSTOMER HAIR COLORI WASN'T AS HAPPY AS I THOUGHT I WOULD BE.. I APPLIED COLOR ON 06/12 AND ALREADY THE COLOR IS FADING AWAY IN MY ROOTS AND MY OVERALL COLOR IS VERY DULL LOOKING NO SHINE AT ALL... AND THATS BECAUSE I APPLIED CAREFULLY AND LEFT ON 5 MINUTES LONGER THAN TIME NOTED.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
I asked for NO Red in the color!Well I have copper reddish hair..........Not so good!!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacy- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
I did not like the color I gotThe color I ordered was too dark and it did match with my previous hair color, I am not happy with the results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Too darkHair color result was too dark and gray hair not covered completely 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
AWFUL!The root color was darker than I asked for, but I could live with that. The "ends" color turned to glue in the shower and would not wash out! I shampooed my hair FOUR TIMES and it's STILL not out! The color on the ends turned out a greenish blackish color (when I asked for blonde with red undertones)! Seriously, what is IN this stuff?! It's SO horrible!!! I want to know how to fix it!!! Get it OUT of my hair!!!!!!! SO bad! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristin- We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
WasteIt did absolutely nothing to my hair. I spent money for nothing more than have to fix it later on with what I was avoiding, utterly expensive hairdressers. If you want to dye your hair, there is nothing better than a person in front of you considering all the dos and donts. 0 of 0 people found this review helpful. Did you? |
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Color did not show up at all.Followed the instructions exactly, but no color showed up in my hair. Even box dye is better. Will not be repurchasing. Very disappointed and waste of money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFrances - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |