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Custom Color Set
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66,689 Verified Client Reviews |
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Copper redAll the copper red washed out in two shampoos! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaurie - We’re sorry that the copper tones in your formulation faded faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a shade that will deliver longer lasting results. |
Did not cover gray very well.I was not super happy with the color. I tried it because it is supposed to cover gray better, but it did not. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMerinda - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Don't recommendIt's as harsh on my hair as drug store boxed hair color and 3 times the price 0 of 0 people found this review helpful. Did you? |
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Color doesn't holdI used the product excited for the results. Total disappointment to see the coverage on my greys were light and the overall shine I had gotten from other product was missing. I followed the directions exact. Very disappointing. Will give one more try. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnne - We're sorry to hear that your most recent formulation did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We hope to work with you to provide a color that will better suit your needs. |
Not so greatI have been a repeat customer for a couple of years. The last 2 colors - something has not been right. I have had to shampoo my hair immediately after coloring as it felt like something sticky was still in my hair and I had a hard time getting it out. Also my hair is very healthy and during the past 2 months my hair has been very dry and brittle immediately after color and drying for a bout a week. I'm not sure if you have changed your formula but something is different. Not sure if I'm willing to try again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We apologize that your February and March custom blended colors felt sticky, dry and brittle after application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for one of the colors and issued a complimentary reformulation for the second. Again, we apologize that you were unsatisfied with your experience. |
Not worth the moneyThe first shipment was ok, it honestly didn't cover the grey any better then the box dye from Walmart. But for a few extra bucks it's not bad. Then comes time to reorder. You even have to buy the tiny packet of conditioner. I will not waste my time or money anymore. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDianne - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Love the convenience of having my hair color supplies mailed to meI just love the convenience of having my hair color supplies mailed to me. I try to time my hair cut just before it would arrive and I'm able to save some huge money dying my own hair. Thanks, eSalon! 1 of 1 people found this review helpful. Did you? |
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Never had my hair color turn out better (even going to the salon)I must admitted I was a little skeptical about ordering hair color online. However, I must say my hair has never came out better even when going to the salon to have it done professionally. The professional color stylist at eSalon looked at my photos and must have understood exactly what I was trying to achieve. I finally got the red out and true rich brown to come through and shine. I love it.. And I must mention how fair and reasonably priced it has been. I have been a member with eSalon for 6 months now and don't plan on cancelling anytime at all. Also, I have just put my first order in for some styling products. Once I receive them and test them out I will be back to give an honest review. Thank you, eSalon for understanding and giving me the results I have so longed for.. 0 of 0 people found this review helpful. Did you? |
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Perfect winter colorCovered the greys and had the perfect combination of reds and deep browns. Beautiful rich colour! 0 of 0 people found this review helpful. Did you? |
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No worries haircoloringI had never colored my hair before because I stressed about all the different choices of product but most of all all the choices of color. I have always loved my hair color and was afraid I would choose something that didn't match what I wanted. When I learned about eSalon I gave it a try. It is so easy and I got exactly the color I wanted on the first try. I also love the detailed instructions that walked me through the process and the fact that they include gloves, shampoo, conditioner, etc. Everything I need in one package delivered right to me. Now I color with confidence! I love eSalon! 0 of 0 people found this review helpful. Did you? |