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Custom Color Set
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66,637 Verified Client Reviews |
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Good , butI love the color it was perfect, but I only gave it a 3 because it seemed to fade out after a couple of days. Maybe something I did not sure. Would love your feedback 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
It was a good productIt was a good product and my scalp never broke out so that was good, but the gray never covered at all. I told in my preview that I had stubborn gray and a lot of it. I am sure it would be great if you didn't have gray hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRenae O- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not covering wellDear stylist, for some reason this haircolor is not doing a good cover on my roots yet the rest of my hair is completely dark!!! but if I could just order the root coverage only package and maybe it even cost less that would be awesome. I followed the instructions and didn't do a run through on the rest of my hair until the last few minutes and then rinse it shampooed , rinced,condition and rinsed and this is how it came out to dark on my head and not good root coverage ! I absolutely do not need to color my whole hair every single time maybe once every couple months so just the roots is all I really need 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeanne- We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, we reformulated your color. Again, we apologize that you were unsatisfied with your experience. |
Very tough to rinseThis product is extremely hard to remove from my scalp even when I follow all the instructions. I put shampoo several times and when I rinse my hair the product is still there. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsOlga - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling difficult to rinse out. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Not what i expected...The color was blah... Nothing I couldn't have gotten at Cvs. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKellie - We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Not satisfiedResults were not as advertised, just like any drugstore color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMiriam - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
new colordisappionted wanted something lighter to go to my summer look of blonde as in my picture 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnnette- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Its just not lastingThe color lasted about 2 weeks before it faded into bright yellow. I can get the same results with a $10 hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJamie- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Way to dark, weird formulaMy hair color was almost black and the gray coverage wasn't good. I didn't like the formula at all. When I went to rinse my color out my hair gooped into an oily ball and I had to shampoo 3 times just to get the oilyness out and most of the color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Fading colorThe color seems to fade more quickly that my usual store bought brand......leaving a very reddish base which is what I was trying to avoid. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTheresa - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |