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Custom Color Set
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66,637 Verified Client Reviews |
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Love this color/product!I've been a customer of eSalon for almost a year now. The service, timeliness of orders and products overall are excellent! My only question would be in regards to my every 8 week color order. Often times after completing my color application, there seems to be alot of the mix left (which has to be discarded). And often times I feel like my roots need a quick touch up in between my every 8 week color application. I purchased and use the Color Kiss touch up cream and it's great, but temporary. I'm wondering if there is a way to divide my every 8 week color in half to receive partial every 4 weeks? Not sure if this makes sense but thought I'd pose the question while I'm writing this review. Thanks again for great service and a wonderful, cost effective and convenient way to color my hair! 0 of 0 people found this review helpful. Did you? |
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custom hair colorI have colored my hair, which seems darker, until I wash it a couple times, it seems maybe a shade or 2 down maybe be better 0 of 0 people found this review helpful. Did you? |
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ConvenientGreat color with the convenience of a scheduled delivery. The only thing I have to do is apply the color when it arrives. 0 of 0 people found this review helpful. Did you? |
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Fried my hair.This product fried my hair, was hoping it was just because of the initial coloring. After washing for the 2nd time it even feels worse. I have long damaged hair now, very upset 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJenn - We sincerely apologize your hair felt damaged after your color application. We've gone ahead and issued a non-expiring credit for the cost of your hair color to be used towards any non-hair color product of your choosing. Again, we're sorry you weren't 100% satisfied with your coloring experience. |
HAIR COLOURIT TURNED OUT DARK AND NO COPPER OR LIGHTER BITS THROUGH IT 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - We apologize that your color did not include the copper tones you were expecting. Upon reviewing your profile, we see that your colorist received your comments and adjusted your formulation for your next color order for increased copper tones. Again, we’re sorry that you were unhappy with your experience and look forward to hearing your feedback on your reformulation shade. |
Hair colouringThe issue I have been having with this product is it washes out within a week. Even using your shampoo, conditioner and color stay Is this a known issue? Can anything be done when mixing the solution in your factory to make the color more permanent than a week? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValerie - We’re sorry that your hair color is fading faster than you expected. We see that your colorist has reviewed your comments and adjust your formulation and/or instructions for your current order that recently shipped. We hope this new formulation will provide longer lasting results and look forward to hearing your feedback soon. |
Copper redAll the copper red washed out in two shampoos! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaurie - We’re sorry that the copper tones in your formulation faded faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a shade that will deliver longer lasting results. |
Did not cover gray very well.I was not super happy with the color. I tried it because it is supposed to cover gray better, but it did not. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMerinda - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Don't recommendIt's as harsh on my hair as drug store boxed hair color and 3 times the price 0 of 0 people found this review helpful. Did you? |
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Color doesn't holdI used the product excited for the results. Total disappointment to see the coverage on my greys were light and the overall shine I had gotten from other product was missing. I followed the directions exact. Very disappointing. Will give one more try. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnne - We're sorry to hear that your most recent formulation did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We hope to work with you to provide a color that will better suit your needs. |