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Custom Color Set
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66,637 Verified Client Reviews |
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Not right colorThe color was black and it was supposed to look a darkish brown. Very disappointed. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
It was okThe color I ordered was supposed to be relatively dark with a purple undertone. I used it yesterday and have to say, I'm not impressed. It ended up only being a shade darker than what my color was previously and theres not a single hint of violet-which was the reason I chose that color. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsKourtney - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
not what I expectedI followed the questions exactly. I wanted a red hue to my color and I got none at all. I was very disappointed. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
First TryThe color was really nice, but my fine hair fell off by the handfuls. Not good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKay- We apologize that you feel our color caused hair loss.Color doesn't cause hair loss by itself. It can be a variety of things such as new medications, diet etc. We recommend you contact your doctor before future color applications. Since you were unhappy with your results, we have contacted you to offer assistance, per our Satisfaction Guarantee. |
Not the color I wantedThe color sent was darker than the pictures...I need a brighter red. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
While I love the idea, it's not for meWe tried twice to get my color correct and each time my hair turned straw-like and reddish. I really wanted this to work, but it just made my hair a lot worse. Not willing to try again. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsCindy- Thank you for sharing your feedback. We are sorry you were unsatisfied with your hair color results. As you requested, we have gone ahead and cancelled your service. Again, we apologize that you were unsatisfied with your experience. |
Not for meI really wanted to love this product but it did not do the job. Within a week I would see gray hairs and it left my hair very dry. Not worth the money. 2 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsEvelyn J- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Hair colordo not want any gol 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsLillian K.- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Dries my hair outDries my hair out too much 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsCharlotte -We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
SmellsOdor was so strong couldn't use product. Ended up throwing it away. 1 of 2 people found this review helpful. Did you? |