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Custom Color Set
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66,637 Verified Client Reviews |
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Hair colorThe color was just a little lighter than the last time.. however I think I would prefer to go to the salon 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn- We’re sorry that you were not completely satisfied with your hair color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Love the color but ...I love the color that I originally get from this product but it doesn't last long. I'm about 85% grey so it's hard for my hair to retain any color products. Like many other hair coloring products of various brands, I see tones of my color in the drain every time my hair gets wet. After 4 wks, it's definitely a much lighter color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrisanna- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon |
Not the right colourThe dye, at first, would not wash out and made my hair feel horrible. After washing my hair a few times it felt better but the colour looks the same as my natural hair colour (I ordered medium copper golden and my hair is light brown) and it is not even slightly redder, it is just duller. I would like a refund and money to buy a colour stripper as I do not like the colour it has become. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Copper results, want dark ash root cover.Tried this product for 18 months. It has easy to follow directions, it doesn't smell terrible, it looks shiny and covers the gray just the way I would like. BUT. It has literally turned my hair red. copper. orange. When the roots grow out...they are not red. Multiple color adjustments and Color Enhancing Treatment did not make much difference. I have realized that all the ads that I see for this product have reddish tones, and that maybe it's just not realistic to want non-red results from it. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCarla- Thank you for sharing your feedback. We are sorry to hear you were unsatisfied with your hair color results. We see that we have gone ahead and cancelled your service and your current order, as you requested. Again, we apologize that you were unsatisfied with your experience. |
very dissappointedI requested a light brown with no red tint for my light brown hair and after I used this product, I now have dark brown and even black in some places hair with more red that I've ever had before. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulia- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
I didn't actually complete an orderI was thinking about re-ordering hair color with the company, but never actually hit the order button. I wake up the next morning to an email saying my order is being processed. Sneaky tactic to just charge someone if they have an order in their cart. I will not be ordering from you again as you do not operate with integrity. The hair color itself is fine, but not worth $25. I was only considering ordering because I got an email for $7 off, but again that is sneaky as it is on your other products that I don't really care for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela- Thank you for sharing your feedback. We apologize for any confusion. It appears your service was turned back on which is why an order was processed. We see that we have gone ahead and cancelled your service as you requested. Again, we apologize that you were unsatisfied with your experience. |
I'm doneThis round had more red in it than my initial order, which I reviewed as having too much red in it. After consultation regarding my initial order dissatisfaction, you sent me a 100% black order, which I could not/did not use. To make up for that, you sent me this. I am baffled by this additional amount of red - and am not satisfied with this color. I'm done. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGayle- Thank you for sharing your feedback. We are sorry to hear you were unsatisfied with your hair color results. We see that we have gone ahead and cancelled your service and your current order, as you requested. Again, we apologize that you were unsatisfied with your experience. |
Product burns scalpThis product burned my scalp unlike another hair color product I ordered through the mail. I purchased this product to try something different but since the product burned my scalp and the odor was overwhelming, I will not reorder and will go back to the previous company. Their product did not burn my scalp and the scent was not overpowering. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsOfelia- We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |
Not as expectedWas very excited to try this but unfortunately did not live up to expectation. Made my hair very sticky even after rinsing it the 2nd time thinking it just needed more thorough rinsing. The colour was dull, compared to high street brands I've tried - no shine for some reason. Although I must say the packaging was very nice but won't be buying again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMrs Dee- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
The red tones are down butthe grey is not covered as well. Is there a happy medium? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCliessa - We apologize that you were disappointed by the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |