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Custom Color Set
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66,566 Verified Client Reviews |
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DevastatedThe color was TOO dark. That's for starters. I left it on for less than 1/2 the time it stated to. I had intentionally allowed my hair to grow out anticipating doing this with your company after seeing the advertisements! My hair had roots appropriately 1" and 3/4 inches long. I had been letting my hair grow out from a short bob cut and it was past my shoulders at the point I colored it with your product. Not only was it so dark it turned a blackish color with plum tones but when I washed it I had so much hair fall out in the shower I panicked! It was like a chemo patient! I thought PERHAPS it was only because I had done something wrong myself.. I have done OTC products before however and NEVER had such a reaction. I thought if I waited and allowed myself to miss one shipment and didn't use any products in my hair, no heat to dry it, or style it, didn't get in a pool with chemicals.. that it would lighten and wouldn't do anymore damage. However hair continued to fall out at an alarming rate AND began to break off at the ends until it was ABOVE MY SHOULDERS and barely elbow my ears!! I finally had to suck it up and go into a salon where I was told YOUR product had damaged my hair beyond repair! I had to have my hair cut so short its now approximately three inches short all over! SHORTER than it was when I started growing it all out! And I've had to pay an exhorbant amount on keratin treatments to try and strengthen it. You can even see my scalp in places from loosing hair! I will be filing complaints along with pictures. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsSarah- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Great color just not enough productGreat color just not enough product for even just the roots if you have really thick hair so doing to top and bottom roots and not so much middle. Next shipment I ordered an extra bottle for ends to try and see if I can get better coverage 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRochelle- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Mousy brown, instead of the strawberry blonde I wantedI have previously kept my hair a lovely shade of dark strawberry blonde/light auburn, using store bought color. I had to use a combo of dark blonde and bright auburn to do it, so I thought a custom formulation would be great, and more predictable. I sent multiple pictures of the color I had/ wanted to maintain, both in freshly dyed, and in 12 week 'faded' states, so my colorist could see exactly what I was looking for.... While the coloring product I received may be good quality, it costs quite a bit more than the store bought I was using, didn't seem to leave my hair in any better condition, despite the extra shampoo and conditioner it was recommended that I buy, and the color achieved is a disaster. I used the hair color in 2 steps, per the directions. Instead of the beautiful dark strawberry blonde/light auburn I had previously, my custom colors(s) came out a shiny , mousy dishwater brown. I actually wonder if I was sent the wrong color formulation, and asked customer service this question, as well as how to fix it. I'll update, if I get an answer, and am able to add an update. I have fine, easily damaged hair, and normally only re-color every 10 weeks or so, and this was going to be it. I'm pretty disappointed, and more than a little nauseated over this. I sent before and after pictures of the color I had/ wanted, and the color I have now, after using the product from this company, to customer service, and tried to attach them here, but can't find a way. At the moment, I would highly NOT recommend a purchase. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsDeAnna- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Nice color but....It is not covering my stubborn greys. Any hints would be helpful 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
HIDEOUS!Not impressed. Asked for dark blonde. Got RED! Ugh. Originally light blonde but you turned me red. Also autoplan. Really? Don't remember seeing that when I ordered. If you want to mess your hair up go ahead and order. Better off shopping at grocery store. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsThank you for sharing your feedback. We are sorry you were unsatisfied with your hair color results. As you requested, we have gone ahead and cancelled your service. Again, we apologize that you were unsatisfied with your experience. |
Do not want auto ship. Turn offWas sent to my old address even though I changed to my new shipping and billing address! 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsPaula- We’re sorry that your order was shipped to the wrong address. We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not the right colour and terrible texture problemsAfter using the eSalon hair dye, I found it had a terrible waxy surface to my hair, it was actually scary while I was in the shower. It took 6 washes with clarifying shampoo to remove the wax texture. In addition, the colour was much darker than I had asked for and looked dull and matte. Not good results! 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsWe're sorry to hear you had issues with your first color application. We see you've already spoken with one of our representatives who helped you get a refund for that order and figure out your application and account. We're glad we were able to help! |
Good coverageThis kit was nice because it covered greys fairly decently however, it really dries your hair and leaves it dull. Not sure if I'll repurchase, if I do I'll add a moisturizing treatment to the color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRunning1 - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
ColorI am very dissatisfied with the last two shipments the color made my hair very red and dark even when I mixed it it was dark in the bottle 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsJoanne - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Didn't Work For MeMy hair is insanely dark and the hair dye didn't show up at all in my hair even after leaving it in for several hours. It left a huge mess but I could probably associate that with my lack of experience with dying my hair. The worst of it all is that my hair never dried after washing it. As I'm leaving this review I have damp weirdly textured hair and it's been over 12 hours since I took a shower after washing my hair. I would consider buying this again in another color and maybe leaving it in for longer but with the way my hair is feeling and smelling, I would not repurchase. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsRosalinda - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling damp. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |