|
Custom Color Set
|
66,566 Verified Client Reviews |
|
Sort by: |
|
Love the color.... but its damaging my hair - Must Stop Using!I think the headline describes it all.... Please cancel my account! 2 of 4 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJill- We are sorry you feel the color is damaging your hair. We will be sending a complimentary Moisture Mask to help renew damaged strands. Remember to only apply to roots to avoid damaging previously color hair. Please check your email for further information. We hope this helps! |
Color doesn't lastNeeds to last longer 1 of 2 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDebi - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you. We hope to work with you to provide a color that better suits your needs. |
Poor stayingLasted less than 2 weeks. At 6 weeks I have received a roots top up but there is no colour on my hair to retain as hasnt been since wk 2, at ALL. Pants, dont bother. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDonna - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
RedI thought it would come out more red but it didn't. I'll let you know in 2 weeks how the Head & Shoulders help. 1 of 2 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLeticia - We're sorry the color wasn't as red as you were expecting. We see you've already communicated with one of our associates, who is helping you achieve more vibrancy. Make sure that you are using a sulfate-free shampoo for color treated hair as using other shampoos can strip your hair of color and reduce bold, red tones in your hair. |
Purchased for damaged chemo hair and scalpWas not satisfied, color was darker and cooler than expected for description, that can be modified though, the real bummer is I tried this service because I thought they may be able to help keep a nice rich color in and soften and help repair chemo riddled thin hair and scalp. Nope. Terrible, the cheap Walmart brand made my hair softer, and yes I used the after treatment as well. 1 of 2 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCarol - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not GreatI ordered a light golden strawberry color and received a close to mahogany. Yuck. I even sent a picture in. 1 of 2 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSherri - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Love the product Color all wrongI thought my color was going to be a chocolate/dark brown; however it is black. Does not look natural to me. :( 1 of 2 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsStacy - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
REDturned my roots red. horrible. 1 of 2 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLisa - We’re sorry to hear that you were unhappy with the results of your custom color. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Did comeFirst it did last long and second it never came 3 of 7 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDaniela - We're sorry to hear you never received your second order! We're working on sending you out a replacement ASAP. Look for your follow-up email for more information! |
Hasn't kept the colour very longI am rather disappointed with my first pur,chase as the colour has all washed out lasting about 3 weeks which I don't consider good value for money, so I would therefore not ask you to send me anymore. Thank you. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBarbara- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |