|
Custom Color Set
|
66,566 Verified Client Reviews |
|
Sort by: |
|
Strawberry BlondeI was looking forward to using this service. However, I paid for one product the color wasn't what it was expected to be. I was sent a free product and another free product. I sent pictures and was asked to contact them. I did, and was told they couldn't get my color. I'd have to go to a colorist and have it adjusted before they could assist any further. I'm disappointed. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBarbara- We’re sorry that you were unhappy with your color results. Although we do not want to lose you as a client, we would rather not send you something that wouldn't provide the desired results. Again, we apologize for any inconvenience. |
Please cancel orderI like the color but not the process results. While putting it on everything it touches is stained. And for at least two weeks after it stains my hands and nails. Its like it was put on too thick. This last time I washed my hair three times after the coloring. It still stained my nails. 1 of 2 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsPenny- Thank you for sharing your feedback. We are sorry to hear you were unsatisfied with your hair color results. We see that we have gone ahead and cancelled your service and your current order, as you requested. Again, we apologize that you were unsatisfied with your experience. |
color washed out around front of my face and sides after 2nd shampoosorry but I tried your product and it works the same way when I buy in the department store, not your fault. I must have gray hair that cannot hold color! Was just wishing your product would really work for me. And I do use a salon shampoo/conditioner for dyed hair only. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsPamela- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Not the right colorAfter receiving my first color, I asked for one that was lighter with more copper. The second color was perfect. But for some reason this last color was the same as the first color! That makes no sense. I am not a happy camper and am thinking of cancelling 1 of 2 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKimberly - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Nice colorI really do like the color that resulted from using esalon products, however, the application in itself is rather messy and tedious. I did not like having to color my roots first, wait 25 minutes, then put more color on the rest of my hair, leave on for 5 minutes, then put more color on once I'm in the shower. I have long hair, so it was MESSY. Also my hair was extremely dry afterwards. I used the enclosed conditioner and shampoo, which was not even close to being enough for my long hair. Also, I did the pre testing beforehand as stated in the usage booklet, with no issues. However, once I actually colored my entire head, it began to burn horribly when I started to wash it out in the shower. I don't know if a reaction occurred when the color combined with water, but it was awful. I really do like the overall, even color, but will not use this product again, it's just not worth the hassle and I'd rather not have my head burn when coloring it. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAmy- We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order.We see that we have gone ahead and cancelled your service and your current order, as you requested. Again, we apologize that you were unsatisfied with your experience. |
Leaves hair greasySecond time using this product and after 3 shampoos in the same day, during washing out color, my hair still felt greasy and nasty. I've followed my instructions and even used my own shampoo after using the kind provided. Love the color, just not the feel after. Took 4 shampoos to feel normal again! 1 of 2 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsErica - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
wrong colorwhat I requested was a bright coppery color. What I got was a very deep brown with a hint of red 1 of 2 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDorothy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
too darkthis colour was too red, and too dark has made my hair a dark auburn/ginger colour. 1 of 2 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCasey - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Didn't do what was promised,It didn't cover all of my gray hair. Very disappointed! 1 of 2 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsClaudia - We're sorry to hear your first application didn't cover all of your grays. We make each color from scratch and we're happy to adjust your formulation to better cover those grays! We've added a free order credit to your account and sent you an email with more information! |
Really wrong for meColour awful. I have the dark blonde hair (strawberry blondish in the light) and wanted to cover the few greys and make the highlights which had half grown out less noticeable. I asked for my hair to be my natural colour and sent photos. I ended up with ugly medium brown mahogany hair far too dark for my skin tone and blue eyes and no where near my natural colour which they could see from the 5 inch growth on my photos. Awful. I need to change it ASAP. The darkness also seems to show up greys? Had such high hopes- had a conversation with colourist and everything :( 1 of 2 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAngela- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |