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Custom Color Set
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66,637 Verified Client Reviews |
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It's okIt works well and the timing when they mailed it is good. But too expensive. I've been dying my hair for less money and same results 0 of 0 people found this review helpful. Did you? |
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UnsatisfiedThis product turned my hair black. It also looks purple on my hair in certain lights. Please refund my money 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further. |
Didn't like the color or the way it made my hair feelI was quite disappointed in your products. The haircolor was hair to apply...too many steps...and the color was nothing like I expected at all. It also ma.de my hair feel sort of matted and clumpy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanet - We’re sorry that your hair felt matted and clumpy after your color application. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
NEVER AGAIN!I could NOT wash the dye out!! I did everything like I was supposed to and my hair feels like glue! It's sticky and waxy and so dry. I was in tears. I have no idea what I'm going to do to get my hair feeling healthy again. I will never buy again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCourtney - We’re sorry that your hair color was difficult to rinse out. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
colorThe color was perfect but the color was too runny... Everytime i did my color i would end up all stain. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRosa- Thank you for sharing your feedback. We are always looking for ways to improve our service based on what clients like you are telling us. |
Terrible!Was not happy with color even with highlights. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Very unhappyI specifically stated I seem to pull red, my color is light brown and now it has orange/red color!!! Will not be reordering. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
not as good as my 1st oneThis is my 3rd colour, 1st one great, 2nd one didn't cover my grey, this one was better than the 2nd but not as good as the 1st. I left the 3rd on much longer after my problems with the 2nd but my roots were still a bit lighter than the rest of my hair and perhaps the colour was a little too dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna- Thank you for sharing your feedback. We are sorry to hear you were unsatisfied with your hair color results. We see that we have gone ahead and cancelled your service, as you requested. Again, we apologize that you were unsatisfied with your experience. |
Short hairWith very short hair it's extremely difficult to do roots separate 0 of 0 people found this review helpful. Did you? |
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TintThe tint of the color washed out quikly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |