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Custom Color Set
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66,689 Verified Client Reviews |
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Bad ExperienceWhere do I start? I was happy with speed of service, customization of color and appearance of product I recieved. My disappointment is far greater. My problems started with a long, drawn out ordeal: I expected 2, maybe 3 bottles. Instead I got 2 bottles of color and 2 bottles of developer. This confused me until I clearly read instructions multiple times. I was told to mix bottle of color 1 with a bottle of processor and place on roots for 15 minutes. Then mix bottle of color 2 with second bottle of processor and place on remainder of hair for 10 minutes. Go into shower and add rest of bottle 2, massage through hair (root to tip) and leave on for one minute then rinse. Shampoo with packet provided then condition with packet provided. During coloring, the chemical smell was so bad I had to go outside. The bathroom vent would not get the fumes out fast enough. My eyes watered. Afterward, my hair felt dry and rough even though I used shampoo & conditioner provided by Esalon. I liked the color in the end, but the process is too much. I'd rather get the store-bought permanent color with fruit extract that has very low odor and gives my hair great coverage and shine. Sorry Esalon.com 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re sorry to hear that you were unhappy with the application process of your custom color. Per our Satisfaction Guarantee, we have credited your account in the amount of your purchase. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results. |
Too dark, not enough voilet.My hair ended up too dark & not enough violet. The picture I submit on 4/4/16 isn't very accurate. It actually looks straight black. I need it a bit lighter with more violet ASAP as I leave for vacation 4/27/16 to Las Vegas! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary- We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
My first experienceThe first the I wash my hair it was so good I was so happy the hair was looking shiny and soft but after the second wash it was so dry and I dont undertand because I was using the shampoo and conditions from you. But I going to try again to see what happen . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanet- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service as you requested. Again, we apologize that you were dissatisfied with your experience. |
Idiot Proof ProcessI honestly can't emphasize how easy this is. I expected myself to screw up, but I got this beautiful uniform color instead as the instructions were crystal clear. I can't recommend this enough. This is an economical, effective, and more faster process and the fact that they review your pictures and everything to ensure accuracy of hair color is a reflection of fantastic quality assurance and customer satisfaction. Thank you guys so much for fixing my hair disaster! 0 of 0 people found this review helpful. Did you? |
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Where hv u been all my lifeI cldn't hv created a better system for delivering this quality product!! No longer do I hv to remember if it's time to color nor see ugly growth revealing my gray b/c oops I suited too long. EVERYTHING is inclusive; ADORE Stain Remover!!! I don't hv to try & recall which product & color I used previously as this color was designed for me. This system rocks!!! No brainer right! 0 of 0 people found this review helpful. Did you? |
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Brilliant colourI would never use anything else now esalon colours are brilliant and last longer than the box colours I would definitely recommend them to everyone that colours there hair. Thank you esalon. 0 of 0 people found this review helpful. Did you? |
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LUV!I love the color they made for me. They even contacted me because they thought the color I picked wasn't quite right for me, according to my submitted pictures. They tweaked it just right, and it last weeks longer than the color I was mixing at home! It's my new gift to me!! 0 of 0 people found this review helpful. Did you? |
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Great colourThis is great colour. 0 of 0 people found this review helpful. Did you? |
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You nailed itThis was designed especially for me and with a couple of tweaks-- they nailed it. Love 0 of 0 people found this review helpful. Did you? |
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Awesome!I love that I get consistently beautiful color every time! Highly recommend this service 😍Shelly B 0 of 0 people found this review helpful. Did you? |