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Custom Color Set
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66,566 Verified Client Reviews |
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HorribleThis was the worst product I have used to date (including box color from the store). The 2 separate colors did exactly that, left the top of my head 1 color and the length a different color. I knew it didn't sound right, but stupidly followed the instructions anyway. It was so noticeable that people asked me if it was supoosed to look like that. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not a good color mixturecolor turned out red instead of copper with blood highlights as seen in my pic I sent 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaQuita- Thank you for sharing your feedback. We are sorry to hear you were unsatisfied with your hair color results. We see that we have gone ahead and cancelled your service as you requested. Again, we apologize that you were unsatisfied with your experience. |
Nice idea, difficulty getting right color, and 100% color happines guaranteed noI love the concept, but I have tried to get the right color 4 times without success. My natural hair tends to go orange or red when colored and I have wanted to get a natural neutral brown for my roots, to cover some gray areas, and always get a color that shines red or orange in the light. The first replacement was sent without a charge, but I have been charged for orders 3 and 4, and have not yet been successful at reaching the desired color. I have been told by a rep over the phone that I should go to a hair salon because they cannot achieve the color I want. It is a shame, I had high hopes for this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatalia- Thank you for sharing your feedback. We apologize that we were not able to get the results you were looking for. Although we don't want to lose you as a client, we don't want to send you something that will not provide your desired results. Per our Satisfaction Guarantee, we offer one complimentary reformulation or refund. We are sorry for any inconvenience. |
need more copperStill too dark. Need lighter and more copper please. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDominique- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not so greatI expected better results all it did was give me two tones off. My gray hairs are bright and my regular color is unchanged. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIris- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Wrong colorU guys sent me the wrong color look@ my1st pic.compared to the2nd one what r u going to do about it??u guys owe me!I trusted u!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerri- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Very fake looking color, I was disappointed.The 2 times I had received color before this one were perfect, no one even knew I had colored my hair. This times was very obviously from a box. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTamara- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not so Great on my GraysI finally was able to color my hair with the product I purchased from eSalon. While I absolutely love the color, it did nothing for my grays. The first day right after coloring there were no grays, but now that it's been washed, they're visible. Love the color, but I need something that will do more for my grays. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
not the right colorThis made my hair mostly brown,when I am a natural red head. Not too impressed,going to try one more to give them the benefit of the doubt. Pray they get it right 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeckie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Custom Hair ColorI consider this company has poor service. I requested a change as advertised Response was given as if change was made. No product was sent until next scheduled shipment and it was not changed. I have stopped shipment of this product due to disappointment in false advertising. Review of Complaint--Do not sent a replacement at proper time and did not "customize" hair color with "personal colorist". DO NOT USE this Service--better off buying from store and saving money! At least you can re-evaluate and purchase a new color if the shade is not working!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShari- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |