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Custom Color Set
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66,566 Verified Client Reviews |
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not as good as my 1st oneThis is my 3rd colour, 1st one great, 2nd one didn't cover my grey, this one was better than the 2nd but not as good as the 1st. I left the 3rd on much longer after my problems with the 2nd but my roots were still a bit lighter than the rest of my hair and perhaps the colour was a little too dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna- Thank you for sharing your feedback. We are sorry to hear you were unsatisfied with your hair color results. We see that we have gone ahead and cancelled your service, as you requested. Again, we apologize that you were unsatisfied with your experience. |
Short hairWith very short hair it's extremely difficult to do roots separate 0 of 0 people found this review helpful. Did you? |
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TintThe tint of the color washed out quikly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Well pleasedLittle darker than I thought 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoyce- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Love the color, hate the odorThe color turned out beautiful and my hair feels great. I would give it 5 stars for color and feel, But the odor while coloring your hair is almost unbearable. I had my window open and the fan on and I could hardly breathe. It was even worse when you get in the shower to rinse and close the shower curtain. It also stains your skin and the sink and shower. The cloth to clean up with did not take it off either. I guess that's why it covers your hair so well. Will wait to see how well the color stays on my hair before deciding if I'll buy it again. Not sure how to deal with the strong chemical smell in the future. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCathleen- Thank you for sharing your feedback with us. We apologize for any discomfort during your color application.This smell is caused by ammonium hydroxide, a solution of ammonia in water, included in your Permanent hair color. The ammonia hydroxide allows the hair follicles to absorb the dye, resulting in increased coverage and longer lasting color.While ammonia has a strong smell, eSalon and other experts believe it is a safer and more effective choice than the substitutes some other hair color companies use.In the future, we highly recommend applying the color in a well-ventilated room with windows and/or doors open for proper ventilation.We hope you have found this information helpful. Please feel free to contact us if we may be of further assistance. |
Not sure what to think of service OR colorOK, 1st off this was extremely easy to apply. Thought this was a monthly service. Although, I DID leave a message for my colorist saying I haven't used the product yet. So maybe that's why I never was shipped another bottle, idk. I DO NOT understand why there's the option to "send" your colorist a message, but they DO NOT ever reply or make comment(s). I even left one saying that I did NOT like it.the color I received was quit dark. I do not see how this color I received is the color that was described. I have read this on several other reviews. Color was more a "dark dark brown w/dark red tint" (I do not consider it a dark blonde), AND it did not take well on the roots around my face. I can't decide if I want to continue with the service. On my first order I purchased everything, which can’t believe how small the shampoo & conditioner is or the color enhancing tx. With my long hair these small bottles don’t last 10wks. Maybe that is Esalon's goal, have to order more.extremely disappointed not hearing a single word back regarding any of the messages I sent my so-called colorist. Kind of wondering if there is actually a colorist for everyone or u just ship out colors/orders, mislead everyone. Oh, FYI for anyone who purchased the Color Enhancing Tx, WEAR GLOVES if u have acrylic nails. It did discolored mine. Think my hair color needs a lighter blonde with maybe a lighter red option, idk. It was just way too dark for me. I have fair skin. Considering the price once u purchase color, shampoo/conditioner, treatments, u could just go to the beauty college for the same price. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
HorribleThe color wasn't what I requested. The product was waxy and stuck to my hair when i tried to wash it out. Took multiple washings to get all the gunk out of it. Will NEVER use this product again. Ruined my beautiful hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsS. B. - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Color container was defectiveIn my last order, the color had spilled inside the box. The seal on the lid was not aligned. I used what was left, but the color Didn't last as long as usual 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGeorgia - We’re sorry to hear that your order arrived damaged and your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
The Gary coverage is not good.The color is chipping off the grays in a few days. Having have to color the whole hair instead of the new Gary hair growth. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRRaa - We’re sorry that your hair color did not provide you with the gray coverage you were expecting. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Hair colorI like the way the color makes my hair feel, however, it doesn't last long at all maybe two weeks before my gray hair are showing again. I only wash my hair every 3 to 4 days . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |