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Custom Color Set
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66,655 Verified Client Reviews |
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4th formula and still not covering stubborn graysWhen I started coloring my hair, my grays were short but very noticeable. After 6 months they have grown so long and the color bottle for my "roots" still isn't covering my grays even though I'm running it down the whole strand. How can my hair be that repellent to every formula? Very frustrated. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa- We’re sorry that you were disappointed by the gray coverage. We have reviewed your account and see that we have received your feedback and see that we have reached out to you regarding this matter. Again, we apologize that you were unhappy with your color results. |
Not for everyoneThe color produced a bad allergic reaction to my head. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsErika - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why we recommend performing a skin allergy test 48 hours before each color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, a representative has refunded you for your color and reached out to you with more details. On behalf of the eSalon Family, we wish you a restful recovery. |
Color doesn't lastI really like the color but it doesn't last any longer than store-bought dyes (my gray returns rather quickly). And store-bought dyes cost are 1/3 the price. For this reason, I am canceling my subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristy - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Hair colorI've had this color changed several times and adjusted the leave on time. But it's always still to dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRuth- We’re sorry that you were disappointed by the results of your color application and color adjustments. We have reviewed your account and see that we have received your feedback and see that a representative has reached out to you regarding this matter. Again, we apologize that you were unhappy with your color results. |
to darkCan gold be added??? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristie - We're sorry that your recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation for your next order for increased golden tones. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Not happy!I just used my first set last night. The ammonia smell was awful. Not happy with the results of the 2 bottles together. Roots are way darker than the ends. Too much contrast. You can actually see the defining line. Won't be ordering again. Its easier and cheaper to go to a beauty supply store and buy the color and developer and mix it myself. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Used to Love it...I started using this product a while back and I loved the results. I requested a lighter shade and something must've gone wrong with the formula because the quality changed completely. I am now at the point of cancelling my order. I have looked for a way to do so but I cannot find a way online to cancel my membership. The color does not cover my grays anymore. After 2 washes it looks like I never colored my roots. As I said, its kind of sad because I loved this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVivi- We’re sorry your recent order didn’t provide the results and coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
The color Is salon goodWould like better root coverage but overall the color is beautiful & shiny. I have gotten many compliments on my color. 0 of 0 people found this review helpful. Did you? |
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Turned my white roots yellowish and I have dark golden brown hair not goodThe first hair color you sent me was absolutely perfect on the roots and the hair ever since then it's been a mess sent it back still no refund 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret - We apologize that you were unhappy with the results of your most recent application. Upon reviewing your account, we see that we received your return and refunded you. Again, we apologize that you were unsatisfied with your experience. |
Average but convenientI like the auto shipments. Even though I only wash my hair 2-3 a week the color washes out quickly so I have to do a touch up every 3 weeks sometimes sooner. 0 of 0 people found this review helpful. Did you? |