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Custom Color Set
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66,637 Verified Client Reviews |
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Not happy!I just used my first set last night. The ammonia smell was awful. Not happy with the results of the 2 bottles together. Roots are way darker than the ends. Too much contrast. You can actually see the defining line. Won't be ordering again. Its easier and cheaper to go to a beauty supply store and buy the color and developer and mix it myself. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Used to Love it...I started using this product a while back and I loved the results. I requested a lighter shade and something must've gone wrong with the formula because the quality changed completely. I am now at the point of cancelling my order. I have looked for a way to do so but I cannot find a way online to cancel my membership. The color does not cover my grays anymore. After 2 washes it looks like I never colored my roots. As I said, its kind of sad because I loved this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVivi- We’re sorry your recent order didn’t provide the results and coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
The color Is salon goodWould like better root coverage but overall the color is beautiful & shiny. I have gotten many compliments on my color. 0 of 0 people found this review helpful. Did you? |
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Turned my white roots yellowish and I have dark golden brown hair not goodThe first hair color you sent me was absolutely perfect on the roots and the hair ever since then it's been a mess sent it back still no refund 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret - We apologize that you were unhappy with the results of your most recent application. Upon reviewing your account, we see that we received your return and refunded you. Again, we apologize that you were unsatisfied with your experience. |
Average but convenientI like the auto shipments. Even though I only wash my hair 2-3 a week the color washes out quickly so I have to do a touch up every 3 weeks sometimes sooner. 0 of 0 people found this review helpful. Did you? |
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Bad ExperienceWhere do I start? I was happy with speed of service, customization of color and appearance of product I recieved. My disappointment is far greater. My problems started with a long, drawn out ordeal: I expected 2, maybe 3 bottles. Instead I got 2 bottles of color and 2 bottles of developer. This confused me until I clearly read instructions multiple times. I was told to mix bottle of color 1 with a bottle of processor and place on roots for 15 minutes. Then mix bottle of color 2 with second bottle of processor and place on remainder of hair for 10 minutes. Go into shower and add rest of bottle 2, massage through hair (root to tip) and leave on for one minute then rinse. Shampoo with packet provided then condition with packet provided. During coloring, the chemical smell was so bad I had to go outside. The bathroom vent would not get the fumes out fast enough. My eyes watered. Afterward, my hair felt dry and rough even though I used shampoo & conditioner provided by Esalon. I liked the color in the end, but the process is too much. I'd rather get the store-bought permanent color with fruit extract that has very low odor and gives my hair great coverage and shine. Sorry Esalon.com 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re sorry to hear that you were unhappy with the application process of your custom color. Per our Satisfaction Guarantee, we have credited your account in the amount of your purchase. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results. |
Too dark, not enough voilet.My hair ended up too dark & not enough violet. The picture I submit on 4/4/16 isn't very accurate. It actually looks straight black. I need it a bit lighter with more violet ASAP as I leave for vacation 4/27/16 to Las Vegas! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary- We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
My first experienceThe first the I wash my hair it was so good I was so happy the hair was looking shiny and soft but after the second wash it was so dry and I dont undertand because I was using the shampoo and conditions from you. But I going to try again to see what happen . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanet- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service as you requested. Again, we apologize that you were dissatisfied with your experience. |
Idiot Proof ProcessI honestly can't emphasize how easy this is. I expected myself to screw up, but I got this beautiful uniform color instead as the instructions were crystal clear. I can't recommend this enough. This is an economical, effective, and more faster process and the fact that they review your pictures and everything to ensure accuracy of hair color is a reflection of fantastic quality assurance and customer satisfaction. Thank you guys so much for fixing my hair disaster! 0 of 0 people found this review helpful. Did you? |
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Where hv u been all my lifeI cldn't hv created a better system for delivering this quality product!! No longer do I hv to remember if it's time to color nor see ugly growth revealing my gray b/c oops I suited too long. EVERYTHING is inclusive; ADORE Stain Remover!!! I don't hv to try & recall which product & color I used previously as this color was designed for me. This system rocks!!! No brainer right! 0 of 0 people found this review helpful. Did you? |