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Custom Color Set
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66,566 Verified Client Reviews |
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UnhappyTo pale looked dull on my hair and wasn't very kind to my hair either so I turned off the plan after my first order. I've just received a second one I assume it's the same colour so I am not a 100% satisfied twice and this time I have been charged full price 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMAMJ - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
MessyThe hair color runs out of my hair and everywhere during processing. It ruins my clothes and flooring. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShawna- We apologize you found our color runny. Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color. We are always here with tip and trick to help the color application |
Product was a disasterProcess involves two stages. The first stage went fine, though the product was a little runny and tended to drip down my neck and face. The second stage was a disaster. The smell of the product was so intense (ammonia-like, not sure what it was) that I was forced to abort the second stage and rinse my hair and flush my eyes and face for about five minutes. Not sure why. The second stage product was also so runny it slid off my hair and splashed around my bathroom, leaving a huge mess. I also had lots of staining on my scalp and skin that wouldn't come off with the stain remover provided. Overall, this was a real disaster. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendy- We’re sorry that you were disappointed by your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your returned color. Again, we apologize that you were unsatisfied with your experience. |
Completely wrong colorI have long dark brown/black hair . With Grey roots. Explained in initial order that it was quite awhile since I colored my hair. I was very disappointed in the color result. Grey roots are red and the rest of my hair is dull brown. Did not have enough colorant for my thick full hair. Had better results with miss Clairol darkest brown. Disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaryn- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Hair colorThe color doesn't stay. I color one day and it looks nice but by the next washing it fades. By the 3rd wash I'm lucky I even look like I colored. :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie- We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
Too darkLove the concept of having bespoke hair colour delivered regularly. However the colour I received was very dark. I was expecting a warm medium brown but the colour was a dark brown, because the roots were so much darker than my hair I had to work the colour through the rest of my hair. I left only for 5 minutes on full hair and then my highlights were covered. Disappointing as I had only recently paid for my highlights. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJax- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Mixed reviewI like the color, but I can not tolerate the chemical smell. It brought tears to my eyes, so I figure it can't be healthy for me. 0 of 0 people found this review helpful. Did you? |
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Too dark and stickyThis color was way too dark for me and it left a sticky residue on my hair that I am still trying to rinse out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHope - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Dreadful!The color did not look anything like what was represented. I want my mony back. Also, the selection is so limited. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Too darkToo dark needs more red. I feel like there was more red in it the last time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |