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Custom Color Set
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66,637 Verified Client Reviews |
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Wonderful ProducteSalon has made coloring your hair idiot proof. Excellent instructions and illustrations, what more could a consumer ask for? There is one small issue I have and that's the processing time. All hair is not the same, I'm Black and my hair takes longer for the color to take. Other wise two thumbs way up. 0 of 0 people found this review helpful. Did you? |
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Awesome kit, color offI loved the kit and it was so easy to use. I wish the color had more depth and multi tones. 0 of 0 people found this review helpful. Did you? |
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Gray coverage weakIt hasn't been a month an the gray at my temples already needs to be covered again. I love the overall color but gray coverage is weak. 0 of 0 people found this review helpful. Did you? |
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Great kit with everything I needWas very easy to use. Wish it was simpler to just color my roots though. 0 of 0 people found this review helpful. Did you? |
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Hair texture changingFor some reason my hair falls out in great clumps and my hair texture has changed since using this product?? Any one else having these issues. Thinking of going gray! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsStacy- We apologize that you have been experiencing more hair hair loss than normal and the texture of your hair feels different. We want to confirm that our formulation has not changed. A representative of our Color + Care Team has just reached out to you regarding this matter to see how we can better assist you. Again, we are sorry to hear that your experience with eSalon hair color has changed. |
awful color coverageAsked for a slightly lighter brown more auburn in color. Received an awful loose product that was extremely runny and did not cover gray after first washing. Had to go out and get root touch up. Not happy. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMarion - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
4th formula and still not covering stubborn graysWhen I started coloring my hair, my grays were short but very noticeable. After 6 months they have grown so long and the color bottle for my "roots" still isn't covering my grays even though I'm running it down the whole strand. How can my hair be that repellent to every formula? Very frustrated. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa- We’re sorry that you were disappointed by the gray coverage. We have reviewed your account and see that we have received your feedback and see that we have reached out to you regarding this matter. Again, we apologize that you were unhappy with your color results. |
Not for everyoneThe color produced a bad allergic reaction to my head. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsErika - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why we recommend performing a skin allergy test 48 hours before each color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, a representative has refunded you for your color and reached out to you with more details. On behalf of the eSalon Family, we wish you a restful recovery. |
Color doesn't lastI really like the color but it doesn't last any longer than store-bought dyes (my gray returns rather quickly). And store-bought dyes cost are 1/3 the price. For this reason, I am canceling my subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristy - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Hair colorI've had this color changed several times and adjusted the leave on time. But it's always still to dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRuth- We’re sorry that you were disappointed by the results of your color application and color adjustments. We have reviewed your account and see that we have received your feedback and see that a representative has reached out to you regarding this matter. Again, we apologize that you were unhappy with your color results. |