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Custom Color Set
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66,566 Verified Client Reviews |
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hair colorDid not stay on any better than my cheap brand i use. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJan - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
OOPSThe coloring problem I have is probably my fault. It turned my hair light golden brown. It should be golden blonde. I am hoping you can help me I look so good as a blonde. LOL 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBelinda - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Hair colorI'm not happy with my color, it is pulling too much red, I want something different. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPat - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Ruined my hair!I have to wear wigs due to a medical condition. I purchased a human hair wig, for $1400.00, and the esalon coloring system as the wig's color was too light. Halfway through the coloring process the solution turned purple! Not only did my new wig turn orange but the texture was ruined. I cannot wear it. The company refuses to make restitution for the wig but did offer to refund the cost of the hair color. Very disappointing!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Unfortunately, we are unable to guarantee the results of our color on wigs or hair extensions since they may be pre-treated with other chemicals. Again, we apologize that you were unsatisfied with your experience. |
Pink rootsNot happy with the pink roots! I will need to find a colorist to fix the mess. I followed instructions to the letter too. Very disappointed and would like my money refunded! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
ColorThis color was extremely bad, did not blend correctly. The color was black instead brown or golden. Not a good experience. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIsabel- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
It was not the color I requestedIt was not the color I requested and it did not cover my gray well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiana- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
ColorStill looks like alot of red, maybe I have natural red that comes out when I try to use your product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa- Thank you for sharing your feedback. We are sorry to hear you were unsatisfied with your hair color results. We see that we have gone ahead and cancelled your service, as you requested. Again, we apologize that you were unsatisfied with your experience. |
I asked you to change my color but you sent me the same color.I asked to change my color but you sent me the same color. I sent a new picture of light blond/beige color and you sent me RED! now my hair is ruined! I want a refund! 0 of 0 people found this review helpful. Did you? |
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Response From Our Expertslinda - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
lovely packaging, easy instructionsafter completing the application it looks great but within a few days the grey returns, especially around the temple 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheryl- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |