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Custom Color Set
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66,566 Verified Client Reviews |
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Way too darkMy hair was black. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have sent you a complimentary reformulation per the phone conversation with one of our colorists to address your color concerns. We see that you have already cancelled your service. Again, we apologize that you were dissatisfied with your experience. |
Hair colorGenerally my hair color turns out pretty well but this time my roots turned almost black and ashy toned which makes the rest of my hair look horrible. Hoping it fades.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
cancel orderplease cancel all orders 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudy- We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Waxy textureAlthough, I liked the color, after8 weeks it has a good coverage, but too much red highlights for being dark brown. The reason I am debating on using this again, is because of the waxy sticky texture upon rinsing and rinsing . Also many of reviews that I have read, talk about hair loss. I think I will pass on any further orders. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGeri- We’re sorry that you were unsatisfied with the color and that it left your hair feeling waxy and sticky. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
HATEDVery disappointed when it came to this product. I had very high hopes because I watched my favorite youtuber using this product and her hair came out gorgeous. But after applying this color it did not look good... I wanted to love it so bad because it is very convenient... but to my luck i did not. I also bought the hair mask and it made my hair feel greasy after I rinsed it.. very sad. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMabel- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected we see that we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
CANCELYou should verify that your clients need the product before it is shipped!!!!!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanet- We apologize for any confusion regarding our service. We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not good for RedI asked for a very intense red and I got brown with red undertones. It faded within 2 weeks and now I have to deal with brown hair for 8 weeks before I can dye it with better color again. There were too many steps the process took too long. Would not recommend for redheads. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRandi - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
CoverageRequested gray coverage on this next order. Regular formulation doesn't last. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGrace - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Lovely color not enough coverageI liked the color that was made for me but when the coloring process was completed the goal of covering bad old color and grays did not come to fruition. I contacted esalon and was not given any other feedback or help. I was only told that they would make notes for my next color. Very sad that they offered nothing to fix my inadequate instructions or color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSalena - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not happyNot happy with the product.Ive tried more than once and every time my roots came out extremely light 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMadeline - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |