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Color Set
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66,637 Verificado Comentarios de clientes |
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Not impressedI have been using esalon for quite awhile now. Until the June/July order - all was good. The new creamier mix is nice that it is not so sloppy, but it does not last. I colored my hair on July 15th and it has already washed out. The color has faded and the gray is back. I noticed right after coloring my hair that I did not need to use the wipe to remove color from my skin that had been touched, it had all washed off. Very unusual. Hopefully you get this issue fixed. Thanks 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCheryl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Turned my hair orangeI followed the directions exactly and now my light brown roots are orange. I would not recommend. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't change my hairThe color covered my grays but didn't look any different than regular black hair color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarolyn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
This did not turn out as I had hopedI have colored my hair many times at home, using L'Oreal products with success. I had high hopes for eSalon. The directions were not hard to follow. I asked for ash blonde, and I got golden blonde with sort of weird red undertones. There was very little ash in the formula that they sent. This was beyond disappointing. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKarin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Missing brush / gloves, 12 days to arriveMy order was missing the brush and a pair of gloves. How do I get the brush added to my order? Plus it took 12 days to arrive after shipping. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
So disappointedI am just so disappointed! My friend and I followed the directions exactly. The color was all wrong! It came out spotty and faded. BRIGHT clown red in some areas- a pinkish brown in others and then no change in others. The color variations are ridiculous. I am wondering how to fix this? Get a clarifying shampoo? I have another package coming and wonder how I’m going to deal with this. I was so excited to give my hair a boost- picked out the color after a few friends helped, I took this process serious and watched the tutorials, asked my stylist friends for advice, bought the alligator clips to make sure I did it just right. I thought the mixes looked a bit off and didn’t get the combos- but since you’re “professionals” I trusted you. Never will I do this again! Won’t recommend. Whatever, hair can be fixed, but I really needed a boost during quarantine and this just makes me look like a fool. Sucks. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathleen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Same as drug store $9 box brandI had high hopes, but I got the same color as I did before using the product and 0% of my gray was colored. Basically the same results as my $9 drug store brand. Smells good though. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGena - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color and texture badHad a bad experience with your product. Color came out way too dark, and the texture of my hair afterwards was horribly dry due to the ammonia in the product, I guess. Want to cancel so no further shipments get sent. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTeri - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help |
Gray coverageDidn’t cover all my gray hair around the hairline 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLynne- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Root coverVery disappointed in the coverage this time didn’t cover the greys as good as the last order I had . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristine P - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a solution that will better suit your needs. Please keep an eye on your inbox for more details. |