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Custom Color Set
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66,566 Verified Client Reviews |
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Finding it fadesI'm finding the color fades off the grey and then grey hair looks a bit golden 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnna - We’re sorry that your recent formulation turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
Not the right thing for meI wanted to go blonder, but the process of doing so via eSalon wouldn't be quick enough, meaning I decided to visit a salon for all-over highlights instead. So unfortunately that's £15 down the drain, but I suppose I should have cancelled before receiving my package which I won't use as the colour would have been too dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily - Thank you for your review. Please note your eSalon hair color if stored unopened in a cool, dry place, and out of direct sunlight or extreme temperatures, can be used up to 1 year after purchase. You can also perform a Strand Test (included inside your Perfect Match accessories kit) to see if how your hair will take the color without committing to the hair color. We hope this information has been helpful! |
Great product -if I could use itBeen enjoying the color kits from esalon. Unfortunately I cant use this months as there are no directions. I have received no reply to my email requesting the instructions. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherri - We’re sorry that you did not receive your Personalized Instructions. We have reached out to you to letting you know how to download your Personalized Instructions directly from your eSalon account. Please let us know how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not good at coloring greys at all!!!I will not be purchasing this hair color ever again. It did not cover my greys like it promised and the color was completely wrong. I asked for coppery red but it came out a weird brown with a hint of a reddish tone. It looked really bad. I will not be wasting my money on this again. I wish I hadn't wasted my money on this at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Did not cover graysBought to cover grays, but only dyed my non-gray hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMel - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed for better gray coverage. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Great color but...My friend followed the directions to the letter but the roots ended up a lot darker than the previously colored ends. Aside from the visible line between the dyed and undyed part, the color was amazing. Next time I will have her pull the color to the ends earlier. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We look forward to crafting your reformulation. |
DoneI have been using E-Salon for years, but no more! The quality of the dye has gone down hill. I used to get a beautiful red color that would last for weeks. Now, 2 washings and the red is gone and I'm a dark blonde. Sorry, E- Salon you should have kept the original formula! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLuann - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Super harsh on long hairI love the custom color, but the color is very hard on long hair. There is not enough shampoo or conditioner to adequately use with long hair either. My hair looks and feels gummy and stringy for several days after color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTrish - We’re sorry that you were unsatisfied with how our hair color made your hair feel. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you. |
HATE THE COLOR!I tried this for the first time in March. The color was much darker than I would have liked, so I canceled. I then received an email stating the next round was on the way. I called to cancel and told the customer service agent that the color was too dark. She suggested I try it again and I did. What a disappointment the second color was darker than the first. I hate it!!! :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Colour not rightUnfortunately the last colour I had far too much red tone in it so it didn't look good at all 😞 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCaroline - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |