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Custom Color Set
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66,566 Verified Client Reviews |
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DoneI have been using E-Salon for years, but no more! The quality of the dye has gone down hill. I used to get a beautiful red color that would last for weeks. Now, 2 washings and the red is gone and I'm a dark blonde. Sorry, E- Salon you should have kept the original formula! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLuann - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Super harsh on long hairI love the custom color, but the color is very hard on long hair. There is not enough shampoo or conditioner to adequately use with long hair either. My hair looks and feels gummy and stringy for several days after color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTrish - We’re sorry that you were unsatisfied with how our hair color made your hair feel. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you. |
HATE THE COLOR!I tried this for the first time in March. The color was much darker than I would have liked, so I canceled. I then received an email stating the next round was on the way. I called to cancel and told the customer service agent that the color was too dark. She suggested I try it again and I did. What a disappointment the second color was darker than the first. I hate it!!! :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Colour not rightUnfortunately the last colour I had far too much red tone in it so it didn't look good at all 😞 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCaroline - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Was a perfect darkness and tone, for a week or so, but faded quicklyI dyed less than a month ago, maybe three weeks ago. And the colour was super beautiful and rich after dyeing, but now its faded to a lighter dark brown, with orange-y warm tones, which I hate, when I requested a neutral VERY dark brown colour. I think that's an unreasonable time for a permanent colour to fade, espcially when I don't wash every day and I avoid heat and use colour safe products only. This is less expensive than the salon, but takes a while to get to Canada, is more expensive than box dye and lasts a short amount of time. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMegan - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Color way way too dark the pic I sent was nothing like the color I gotColor too dark! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist has reviewed your comments and adjusted your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
It is still to light.I not sure what is going on. I asked you to make it a little darker and that helped. But my hair is still turning orange. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBetty - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
The color does not rinse well.The color takes days until it finally rinse off and it was hard to keep it mix because it was not creamy. As I mixed the color it continue to make brake like cottage cheese. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJackie - We’re sorry that you were unsatisfied with our hair color and that it was hard to rinse out well. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you. |
Not the color I wantedI really liked how the color covered my grays and was easy to apply, but I did not like how the color turned out. I was recommended dark blonde and I specified that I would like it to not have any red tones in it. When I put in on it was very red. I contacted them and told them about the color. The colorist told me that they have formulated a different color that will reduce the brassiness and recommended trying their blonde neutralizer. I will give these products one more chance and hopefully my next color will be better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRenne - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Custom hair dyeI was so excited to try this product after seeing loads of positive reviews online! I have given this 1 star because 1. The inside packaging was ok 1. You can't give 0 star rating. I actually started choking when opening the small bottle of colour. It smells REALLY strong of chemicals! This product needs to come with a warning for asthmatics!! Secondly, the product is extremely runny so best to wrap a towel around your shoulders AND sit on a whole load of towels!! The products will run down your neck, shoulders and back whilst it's developing too! I had hoped the product would redeem itself once washed out and my hair blow dried buuuuut..........NO! It almost completely washed out of my hair leaving just some patches at the roots slightly tinged a gingery purple!!!! :O it didn't even properly cover my greys except for turning a few of them a proper bright ginger/strawberry blonde!! I would like to point out though that this was MY experience!! I have seen LOADS of positive reviews and amazing out comes from this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily - Thank you for your feedback. We apologize for the disappointing experience you had with our (product name). We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |