|
Custom Color Set
|
66,566 Verified Client Reviews |
|
Sort by: |
|
Do not bother looking for help if you need it.I used the product and it turned my hair a horrible color. I could not get a real person to speak to or email. They apparently are not there on weekends and when ever they check the general note box is when they will see my problem. By then I will have taken care of it. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJane- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
dont like itI requested a little bit of a lighter color than I have been getting and you did, thank you. I don't like it because it is too red of a brown. It just is not a natural looking brown 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJessica - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
darker than expectedtoo dark in color. thought I was getting something closer to black-brown or espresso. I received something that turned my hair closer to jet black, which is not quite a match for my skin. The color makes my hair look more fake as well as with each color my hair has become a lot less soft, weakened and become wirery. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsPamela - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
First UseI received my first order and was very excited to get started. I loved the fact that I did not have to spend a lot of time waiting in a salon and the expense of salons. Although I am still excited about this product, my first experience did not turn out so well. I wanted to go back to my natural color of blonde and it turned out to be strawberry blonde, which is a pretty color, but not at all the color for me. The product did make my hair shiny and soft. I would have really loved it if the color had been what I expected. Hopefully next time I will get the color I expected. Jamie 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJamie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Great Grey Coverage, but needs to leave hair shinier...I followed the directions and the results were too dark overall. The product did cover my stubborn grey, even along the hairline, which is the most stubborn. Even with repeat applications of the conditioner, my hair was not as shiny as with the former store-bought brand I used. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsErin - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Simply awfulYour formulation was simply awful, way, way, way off the mark. I will never place another order. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBarbara - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
what happened ?The first time I used the hair color..it was fabulous. .now the color doesn't seem to stay in for very long..gray coverage was not as good as before. Honestly I am rethinking esalon hair dye. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLaura - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Colour fadesI love the colour after I've applied it but it fades as the weeks go on and my hair is very dry. I have long hair and there is not enough to cover all my hair. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCarolanne - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Demi colorNice color but doesn't cover my grey:( 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsChris - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
NOT Impressed!had high expectations since its supposed to be Custom color? the color is plain as a box color at the supermarket. Also it made my hair Fall Out, IM SOO UPSET! using it was a big mess that felt like glue in my hair! They don't even give you any keratin or some special conditioners! I want a full refund!!! Did more damage than good!!! Lastly the color only lasted a couple weeks??? 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCathy - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |