|
Custom Color Set
|
66,655 Verified Client Reviews |
|
Sort by: |
|
Color badLooked green not right color needed to be more golden not brown 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSunny - We’re sorry to hear that the results of your most recent formulation had a green tone to it. We’d love to remedy this by sending you a complimentary reformulation to neutralize any green tint. A representative will be reaching out to you with instructions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope you consider using our service again in the future. |
Dried my hairMy hair became very dried out 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsValorie - We are sorry to hear that your hair became too dry after coloring. We would recommend using a hydrating mask to help lock in moisture as using chemical treatments of any kind on a recurring basis can dry the hair. We think our **[Deeply Invested Nourish Hair Mask] (https://www.esalon.com/products/v/101/deeply-invested-nourishing-hair-mask)** may be the perfect solution! This intensive conditioning mask is carefully formulated to help repair and renew damaged strands to soft, hydrated, and strong for a revitalized, healthy-looking shine. Try treating strands before coloring to help prep hair for a seamless, even application. Or nourish strands post-color to help seal in your hue with vibrant shine. |
reviewgray coverage is not great; my hairdresser says my hair is dry; color is darker than desired; but no brassiness 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKaren- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service as you requested. Again, we apologize that you were dissatisfied with your experience. |
Close, but......I like it, but still too brown and ash. I'm looking for more of a chocolatey red..... I guess I can't quite describe it..... 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRikki - We’re sorry that you were unhappy with the results of one of your previous orders. We see that your colorist reviewed your comments and adjusted the formulation of your previous two orders to deliver results better suited to your needs. We look forward to hearing your feedback on your most recent formulation soon. |
Not what I requested.I requested my color to be lighter - more blond and less red. My hair came out just as red and darker, which was not what I asked for. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCecile - We’re sorry that you were unhappy with the results of one of your previous orders. We see that your colorist reviewed your comments and adjusted the formulation of your previous three orders to deliver results better suited to your needs. We look forward to hearing your feedback on your most recent formulation soon. |
ColorIt's covering up some of the grey, but I'm noticing more and more of it showing after I color it. And I'm only talking about a week after. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSuzanne- We’re sorry to hear that your hair color did not provide the best gray coverage. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Very nice color, as I expected.Very nice color, as I expected. However, my gray hair start to show only after two weeks. Maybe I didn't leave it on long enough, but I followed the instruction to leave in on for 30 minutes. Other than that, I like the color and my hair is soft. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsConnie - We’re sorry that you were unhappy with the results of your initial order. We see that your colorist reviewed your comments and adjusted the formulation of your most recent color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Good color ... bad smell!Though the color was consistent... the ammonia smell was horrible in this last batch... much worse than usual. 0 of 0 people found this review helpful. Did you? |
|
Custom Hair ColorMy hair looks and feels great after completing the color process. Sadly, I find that it doesn't last very long. Within a week the grey around my temples is back. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHollis - We’re sorry your recent order didn’t provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Gray CoverageFor some reason the gray coverage wasn't as good compared to the previous hair color I received, but I did like the color. 0 of 0 people found this review helpful. Did you? |