|
Custom Color Set
|
66,637 Verified Client Reviews |
|
Sort by: |
|
Love coloring at home but....this formulation still makes my hair have a slight reddish tinge to it....strawberry blonde is pretty, but I don't care for it on me. The convenience and cost savings to do it at home though outweighs this. If there is a way to remedy this one issue, that would be great! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMargaret- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. Please let us know if we can assist you further. |
Ok but previous red hair still shows throughThe hair colour was ok, but not great. I was hoping it would fully cover up the previous red/brown hair dye but it hasn't. My hair is more brown than before but still the red shows through. Also I have very thick hair and didn't have enough hair dye to fully colour my hair. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKelly- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
wasn't satisfiedI love the packaging and the color stays on a while but for some reaao the blue doesn't show, I don't see blue in my hair I only see black 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJasmine- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Didn't cover grayThe color faded around my hairline within 3 days. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsNatasha- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
LongevityThe color is beautiful but the product is not holding up very long at all. After one week I could see grays again and after 2 weeks it looks like I never colored my hair at all. Very disappointed! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsWhitney- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Please let us know if we can assist you further. |
The color is perfect until the 1st shampoo and it lightens up from there.Is this just haircolor that coats the hair? Or why does it fade so fast? 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCheryl - We’re sorry that your color is fading faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a longer-lasting formulation. |
Color is not long lastingMy color looks good for a couple of washings, but fades out very quickly. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsPaula- We apologize that your most recent order did not last as long as you expected it to. We see that your colorist has reviewed your comments and adjusted the formulation and/or instructions for your hair color order accordingly. Please let us know if we can assist you further. |
Seemed great on day one; but I saw greys popping up all over after a couple daysSeemed great for a couple of days; but I saw plenty of greys popping up all over after a couple days, looking as if I missed a bunch of hair, which I know I didn't because you couldn't see them when I first did the color. The scent of doing it myself was a bit overwhelming (an ammonia like smell that burns my nostrils). I think it's tough doing it yourself while being overwhelmed with this strong scent; but I got help from my husband to get it done. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLinda- We’re sorry that you were unhappy with the results of your eSalon hair color. We see that your colorist has reviewed your comments and feedback. Your Hair Color Plan is currently turned off as well. We always suggest applying your hair color in a well ventilated room to help with any overwhelming smell you may experience. While ammonia has a strong smell, eSalon and other experts believe it is a safer and more effective choice than the substitutes some other hair color companies use, such as Ethanolamine. Please let us know if we can assist you further. |
Consistent quality, great shineeSalon has earned my trust. Each month it is consistently quality product and design, easy and fun instructions, and the result is beautiful. A fool-proof way to color your hair conveniently and affordably. 0 of 0 people found this review helpful. Did you? |
|
Love this hair color!!!The color that was prepared for me is always perfect! 0 of 0 people found this review helpful. Did you? |