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Custom Color Set
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66,566 Verified Client Reviews |
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Product review.Was much darker than i expected, Could not notice any gold in the color, just black. Gray coverage was good. I have been adding developer to shampoo every day & washing it to get it a tad lighter. I hope this is not an automatic thing and i am billed even if i do not re-order it. When I am ready to try again, I will pick a shade or two lighter. I do not want an automatic shipment unless i order it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSydney - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Don't cover grays the way I expectedThe color was correct and match the color I had before but it doesn't cover the grays the way I expected, my roots are a lot lighter than the rest of my hair. Not very satisfied. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDaniela - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Worst hair dye I have ever used!I never write reviews but this stuff is horrible! I guess you get what you pay for. I had to wash my hair multiple times just to get the gross, sticky residue out of my hair. Never again! I wish I read the reviews. Buyers beware! 👎🏼 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not happyClose...kinda.... I was scared of exactly what happened. I have a few greys coming in and I just wanted to keep my natural color until I decide to just go blonde. Now my hair is RED not strawberry blonde....I'm just sad and don't know what to do 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not satisfied with the colorI love the shampoo and conditioner but not happy with the color- it was a total disappointment 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRamya - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Very disappointed..The packaging was super cute, but that's where it ends. Washing the color kit made my hair sticky with a thick film and NOT washing out. It was a nightmare. It literally took me an hour to wash it out and I had to use dawn dish soap to get it all out. Now my hair is super dry and I'm scared to see what my hair will look like in a few days the next time I wash it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShelly - We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Light brown hair this turned it BLACK!!!So for a bit ,this was a great product ,the past 2 have turned my hair almost jet black yet said light brown . Now can't figure out how to get it back to the right color without a professional job . If you can't get it right empty it and start again. I would expect in the least a credit back for the 2 so I can pay to fix this mess. I may try the other company who said they would never have mixed or labeled it wrong. This is a product that is going down hill fast in my book. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacquie - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Not for meI had to dye my roots and my ends with two bottles I am used to using one bottle for everything. The color was too red. I did not get an even color in my hair, I have several light and darker colors. Everytime I wash my hair red dye is still coming out. I am used to dying my hair the color is off, way too red. I am not happy with this product sorry. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDesire - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Custom hair colorWas very unsatisfied with this product. My grey hairs returned in 2 DAYS!! And I followed the directions to a T and the color was just wrong, too 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Cancel SubscriptionCancel all future shipments. Not satisfied with your system. Did not cover my grey like I expected to do. I like Goldwell 5NN & 6NN. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFaith - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |