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Custom Color Set
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66,566 Verified Client Reviews |
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too brownI didn't like it because it wasn't light enough and didn't have the right golden red color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLita - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Didn't look well at allWas too much on the strawberry blonde side. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Never again!it made my hair feel like straw. Horrible stuff. will never use again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlice - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not happy with cream formulaThe color did not cover the gray as well. I was unable to color all of my roots...that is, I didn't have enough product. It was messy and hard to handle. It did not stay where placed and dropped off. Very unhappy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Destroyed my hiarThis stuff literally destroyed my hair!!! Ever since using it, my hair has been very dry and brittle. :-( I have tried all kinds of expensive salon products and treatments to get it back to it's former soft, healthy condition to no avail. :-( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShauna - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
UnpleasantUsed only once and wouldn't use again, very unpleasant texture and really difficult to wash out.. Colour was the same as a product that cost half the price. Have requested not to get e-mails, but low and behold. What to close the account and delete my details - can't. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJo - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling unpleasant. We hope to work with you to provide a color that better suits your needs. |
GreysBeautiful color but need longer lasting grey coverage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNikki - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
ColorDidn't get the color I was looking for 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEsther - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Burned scalp and made hair break offI was very happy with this product in the beginning but the last shipment I got literally burnt my scalp to the point of having scabs from blood on it felt like it was burned in my hair broke off and fell out so that is why I quit subscribing to the service now it won't let me post! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlicia - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery. |
purchase reviewI do not care for any of the trial offers that entice people to sign up not realizing it will then be auto-shipped. this purchase cost me alot more than I bargained for ugh I learned my lesson this time no more online ordering 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - Thank you for your feedback. We apologize for the disappointing experience you had with us. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |