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Custom Color Set
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66,566 Verified Client Reviews |
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what a disappointmentthe last shipment was complete disappointment. Salon has decided for me that roots will be enough, and sent only one colour, so I got brown instead of the red tone. I learned to mix both (root & ends) tones together to get the right tone, and now I have just brown. I can understand you do not want to send 2 bottles (though i assumed that was your offer), i am fine with that. but i find it unacceptable to decide for me what colour my hair should be, particularly because it is not what i was looking for. Major disappointment. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
I need to return my last order.I need to return my last order. Please DO NOT autoship!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa Ann - We’re sorry that you were unaware of the autoship service. Per your request, we have reached out to you explaining how to return your order for a refund. Again, we apologize that you were dissatisfied with your experience. |
What happenedI don't understand why my roots turned greenish with this color. The ends didn't take at all. Not happy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathrin - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
the color is not what i expected.Too orange. Will probably go back to a salon to fix it. I really wanted esalon to work for me for my roots. I honestly get a better results using L'oreal 8 1/2 and 9 light blonde mixed together :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSophie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
There is a reason you go to the salon...Followed directions - color is CRAP. Now I have to pay to get it fixed and damage my hair again with more color/chemicals. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Do not like colorDid not like the color but love the product need to call to speak with someone busy with my job will call please don't send this color do not like it!!!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTricia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
it turned my hair splotchy blackit turned my hair splotchy black (was supposed to be goldish dark brown) and the vapors really burned my eyes 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Mixed feelingsI love the color but the dye doesn't wash out easy. I have to wash my hair 4 times to fully have my hair feel clean- after only 1-2 washes my hair looked and felt greasy. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We’re sorry to hear that you were unhappy with the how the hair color makes your hair feel. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
too darkthe product is good but I don't like my color its to dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise - We apologize that your most recent order was darker than expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
PassLet me start out by saying that I have gotten my hair bleached and dyed for many years, so I don't have a sensitive scalp. I even did the standard test patch on the inside of my arm to test for a reaction, that gave me no reaction. HOWEVER, when it put this on my scalp to do my roots... it burned. It didn't subside either, it got worse and worse. I could only stand it for 5 minutes before I had to wash this off my hair. It left my scalp riddled with chemical burns . I could not wash my hair for a week after using so I could let my scalp heal. Do not recommend. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharlie - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery. |