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Custom Color Set
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66,637 Verified Client Reviews |
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Not any better than store boughtThe color received was not what i expected, first dissapointment. The gray coverage was not better than store bought dye, second dissapointment. i contacted customer service a week ago, still haven't heard back from them. i do not recommend this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPerla - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
I triedOnce the second shipment came in and it was to dark it was just never the same I tried the third shipment didn't seem to cover the grey as well and the color just not right. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Last batch made me so itchy!I've used this product a number of times, but the last batch seemed different. It made my skin so itchy! I got a drop on my neck and that spot was particularly bad. Maybe one of the ingredients changed? I haven't had this issue before. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery |
Love the colorLove the color but there seems to be excess wax that takes awhile to get out of my hair. Is there a way to cut down on this waxy finish? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJackie - We’re sorry that you were unsatisfied with the way the color makes your hair feel. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
Not For Touchups! :(The color turned out great, but I only used less than 1/4 of the product! :( I specified only for touchups around my face. There needs to be smaller vials of mixture maybe 4 vials per package. I had asked the question if I could save the unused product but quickly found out I could not! It started to bubble out and spill out all over. Very Disappointed. There needs to be a fix for this. I would like to have my money back since I did not get to use all of the product. Thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We’re sorry to hear that you are unhappy with the amount of color that was sent to you. We offer industry-standard sized bottles of color for your color application. Since you indicated that you were unhappy with the size of bottles that we offer, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Good results but not worth the effort...This is the third time I've used e-salon. The first two times I thought I must have done something wrong during application but now I've just realised the formula clearly doesn't agree with my hair. The application is easy, the colour is always nice but getting this out of my hair in the shower is truly awful. It clings to my hair so badly, it clumps into pieces under my finger nails and it takes 3-4 shampoos to get it off. Then once washed and dried it feels waxy in places afterwards. Like I said nice colour but I've never experienced hair dye clinging to my hair so badly before so will definitely stick to other hair dye brands! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsShannon - We’re sorry that you were unsatisfied with how our hair color made your hair feel. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Hair dyeLove the dye but I think it's a little to dark. I must go lighter. 😊 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRose - We’re sorry to hear that your color came out darker than you expected. We have received your request for a slightly lighter color. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation. |
HighlightsI am not happy with the highlighting kit I just bought. It did nothing to my hair. I also feel my regular color is dull. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We’re sorry that you were unhappy with the results of your recent Lightlab order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Still waiting on 5 starsStill have grays showing up after 2 washes 😐 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRuza - We’re sorry to hear that you were unhappy with the gray coverage of your eSalon color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Too dark and horrible to wash outThe application process was easy enough, I enjoyed that it didn't have a strong smell and that it was pretty straight forward. That's kind of where the happiness ended. I applied the stain guard before colouring but I ended up with terrible stains around my hair line. The provided stain remover didn't do much to help. I appreciated that it was included but I'm not sure it actually helped. I usually use Vaseline as a guard and have no issues. The dye itself was miserable to get out. It was so thick, I was honestly scrapping it out of my hair and scalp on the few areas it got a little too rubbed in. Three shampoos later (including the provided shampoo which did smell lovely) and I finally feel like it's not caked in anymore. My hair feels disgusting the day after, not dry but very stringy and greasy. Almost matted. I did purchase and use the mask which probably helped. Add to all that, the color was supposed to be a dark brown, its black. It's one dimensional black. It looks terrible. I could've gone to a beauty supply store, spent $10 and had exactly what I wanted. Now... I have to pay to have my hair professionally lightened. Incredibly disappointed. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJustine - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |