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Custom Color Set
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66,566 Verified Client Reviews |
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DIDN"T TAKEMy grays didn't get covered. I focused on my gray scalp and followed instructions, now what ? Also, those little packets of Shampoo and Conditioner are not enough for me... maybe a better way of packaging... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Wrong colorMy color is a bit too black not happy with the color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsT. - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
colorMy color was to dark and washed out in 2 weeks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Didn't last.Did the color, followed directions. 14 days later seeing roots. Too soon. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJulia - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
DissapointedThe color I got is the same as my natural hair color, I color my hair to change it not to get the same color I already have 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsYendry - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Dark Orange Hair :(I wanted "dark ash copper blonde" to subtly change up my light brown hair, and instead My hair is a dark orangey red and I look so, so bad. So upset and needless to say I will now have to spend $200+ at the salon 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsClare - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not what I wanted at all...This did nothing for my hair...I followed the instructions step by step, and I ended up with my roots pretty much brown/black and the rest of my hair a bit more lighter than what I had just with a reddish tint to it.So now I have to dye it a darker color to make it even all over. I was trying to avoid going dark. Sorry but I won't be re-purchasing this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsZujeily - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Colour treated hairI found the solution very sticky and heavy and hard to wash out. My grey hairs are already showing after just six days so was not too happy with the outcome. I am thinking of cancelling my repeat order:/ 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsSue- We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling sticky and heavy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Like this and wish it was more long-lastingI love the ease of obtaining my order and the way it initially looks. However in a couple of weeks it begins to fade out and by the time 3-4 weeks has gone by, it really looks sad. Wish it were more long-lasting 1 of 1 people found this review helpful. Did you? |
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No better than box color and hard to get out of hairI'm no stranger to box color, and I was hoping this would be sort of a compromise between box color and salon color, but it was very much just your typical box color in a fancy box (and more than twice the price). The color came in a nice package with my name on the instructions saying it was specially formulated for me. But honestly, I couldn't help but feel like I paid $20 for box color with my name on it. There was nothing special about the process of application or the color itself. And it took FOREVER to wash out of my hair. I mean at least 20 minutes. I finally got it all out and washed/dryed my hair and I still feel like there's some in there! I like the idea of eSalon, and I reallllllly wanted to like this, but it's not worth the price. Unless you're brand new to box color and have no clue what color to get-- just go to the drugstore and pick it out yourself. You'll save yourself $10-15 and you won't have to wait for it to be shipped to you. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsVanessa - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling differently. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |