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Custom Color Set
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66,637 Verified Client Reviews |
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orangeI ordered a dark blonde and it dyed my hair orange. it's great quality but my color is awful. I'm hesitant about ordering again simply because the color was so off compared to what I wanted. Also it isn't very "full coverage" my original color still shows through in some spots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAllison - We apologize that your most recent order did not turn out as you expected. Your colorist has reviewed your comments and adjusted the formulation and/or instructions for your next hair color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Orangey not ashMy hair turned out the opposite of ash and I look like an orangutan. Wanted medium brown and if anything I have light orange brown. Disgusting. Never treated hair before this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
not happytoo dark and expensive 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRoseldie - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
DisappointedWhen i first got this it was awesome. Since the last 4 the color doesn't stay. Not happy. This very well maybe my last time. We will see 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShaunna - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
CustomerThe color was too light and brassy. Did not cover gray well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRhonda - We apologize that your hair color turned out lighter and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Extremely disappointed and upset by this product.While I initially had great expectations for this product, I was extremely disappointed. I've been dying my hair on and off for about three years and I decide to try eSalon because I thought it would last longer than drugstore brands and be cheaper than the salon. I was SEVERELY disappointed for two reasons. First off, the hair dye is next to impossible to wash off. It took me one wash with the provided shampoo and four washes with my own shampoo and my hair was still left with waxy black gunk all over it, to the point where it wouldn't even dry. Secondly, the product caused my hair to fall out in clumps and thin like never before. It should be noted that I dyed my hair darker and have NEVER experienced hair thinning or loss from dyeing my hair or any other reason. Upon reading other reviews online after my experience, I found that many other women experienced hair thinning and loss. This product is falsely advertised and I am extremely saddened that my once thick hair is now damaged and thin at the age of 19. I'm completely appalled and urge others not to make the same mistake I did. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMadison - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Hair color changeI wanted my roots to hold color better, but the overall color is darker than my original color. I like the lighter color, but do not want to bleach my hair to lighten it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPenny - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Way too darkYou sent a dark color that ruined my hair! I had it professionally stripped and lightened per your instructions, costing $200. All i wanted to do was cover grey and roots. This is way darker than it should have been and it leached into anything that was light! It now looks like shit and i am going to have to pay $200 AGAIN to get it fixed! I followed the instructions to a t but you did not adjust the color like i asked. I specifically said i had put a lot of blonde in my hair that i didnt want ruined. I even set 3 different pictures. This is not exceptable. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrandy - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we will reach out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Don't want to continue my any future order.Did not like it. Didn't come out the color I expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Wrong colorThe color is not soft black it is a chocolate brown color. It's not the color I ordered. Not happy with this color at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |